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@article{ART002715641},
author={Li, Siyuan and Hyunkyu Kim and CHUNG NAMHO},
title={The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2021},
volume={45},
number={3},
pages={127-148},
doi={10.17086/JTS.2021.45.3.127.148}

TY - JOUR
AU - Li, Siyuan
AU - Hyunkyu Kim
AU - CHUNG NAMHO
TI - The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention
JO - Journal of Tourism Sciences
PY - 2021
VL - 45
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 127
EP - 148
SN - 1226-0533
AB - Self-service technology has recently spotlighted due to the Covid-19 situation, bringing companies a wide range of benefits especially in the hotel industry. Self-service technology also gives satisfaction to customers. By using the balance theory, this study examined whether tendency maintains a consistent attitude toward the related targets, and the relationship between positive attitudes to technology and the hotel's re-visit intentions. An online survey was conducted to users who had experienced self-service technology at AI Hotel in China within a year. The findings show that the degree of expected confirmation and personal absorption of users had a positive effect on the satisfaction of use of hotel self-service technology, and satisfaction of use affected the attitude and revisit of hotels. Specifically, perceived benefits had a strong impact on satisfaction with use compared to perceived risks. However, unlike we hypothesized, perceived risks had a positive effect on satisfaction with use. Overall, these results show that self-service technologies need to be considered in terms of attracting hotel revisit customers, and suggest the benefits for customers that increase satisfaction from using the technology of customers.
KW - AI Hotel;Self-service technology;Expectation-confirmation;Balance theory;Revisit intention
DO - 10.17086/JTS.2021.45.3.127.148
ER -

Li, Siyuan, Hyunkyu Kim and CHUNG NAMHO. (2021). The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention. Journal of Tourism Sciences, 45(3), 127-148.

Li, Siyuan, Hyunkyu Kim and CHUNG NAMHO. 2021, "The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention", Journal of Tourism Sciences, vol.45, no.3 pp.127-148. Available from: doi:10.17086/JTS.2021.45.3.127.148

Li, Siyuan, Hyunkyu Kim, CHUNG NAMHO "The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention" Journal of Tourism Sciences 45.3 pp.127-148 (2021) : 127.

Li, Siyuan, Hyunkyu Kim, CHUNG NAMHO. The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention. 2021; 45(3), 127-148. Available from: doi:10.17086/JTS.2021.45.3.127.148

Li, Siyuan, Hyunkyu Kim and CHUNG NAMHO. "The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention" Journal of Tourism Sciences 45, no.3 (2021) : 127-148.doi: 10.17086/JTS.2021.45.3.127.148

Li, Siyuan; Hyunkyu Kim; CHUNG NAMHO. The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention. Journal of Tourism Sciences, 45(3), 127-148. doi: 10.17086/JTS.2021.45.3.127.148

Li, Siyuan; Hyunkyu Kim; CHUNG NAMHO. The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention. Journal of Tourism Sciences. 2021; 45(3) 127-148. doi: 10.17086/JTS.2021.45.3.127.148

Li, Siyuan, Hyunkyu Kim, CHUNG NAMHO. The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention. 2021; 45(3), 127-148. Available from: doi:10.17086/JTS.2021.45.3.127.148

Li, Siyuan, Hyunkyu Kim and CHUNG NAMHO. "The Effect of Chinese AI Hotel Users’ Perception of Self-Service Technology on the Hotel Revisit Intention" Journal of Tourism Sciences 45, no.3 (2021) : 127-148.doi: 10.17086/JTS.2021.45.3.127.148