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A Study of Usability for Subway Information Applications - Focused on Smarter Subway,Kakao Subway,Metroid,Subway Korea

  • Journal of Communication Design
  • Abbr : JCD
  • 2018, 63(), pp.225-236
  • DOI : 10.25111/jcd.2018.63.17
  • Publisher : CDAK Society of Communication Design
  • Research Area : Arts and Kinesiology > Design > Visual Information Design > Information Design
  • Received : February 16, 2018
  • Accepted : April 23, 2018

Lee Seung-min 1,  Hae-Kyung Chung 2

1남서울대학교
2건국대학교

Accredited

ABSTRACT

The purpose of this study is to present an analysis and direction of whether subway information providing apps provide effective services. To this end, the usability test questionnaires and focus group interviews were used to grasp the user's perception of four typical subway apps in more detail. As a result of the questionnaire, Kakao 's usability score was the highest. Especially, they received high scores in aesthetics and satisfaction items, followed by Smarter subway, Metroid, and Subway Korea. Smarter subway and Metroid showed high scores on usability and ease of learning, but lower scores on aesthetics and satisfaction. Subway Korea showed higher scores on aesthetics items than usability and ease of learning. The subway app should be able to show users precisely and expeditiously the information they need for their busy time. Therefore, it is necessary to stick to basic functions such as route and reverse search through suitable interface considering small mobile screen.

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