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The Effect of Emotional Labor on Psychological Exhaustion of Civil Affairs Officials - Focused on the Mediation Effect of Family and Social Support and Perceived Stress -

  • Industry Promotion Research
  • Abbr : IPR
  • 2023, 8(3), pp.111-123
  • DOI : 10.21186/IPR.2023.8.3.111
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : June 15, 2023
  • Accepted : June 30, 2023
  • Published : July 31, 2023

Chang, Seung-Chin 1 Kim, Eun-Hye 2

1양천구청
2서울한영대학교 재활상담심리학

Accredited

ABSTRACT

The purpose of this study is to examine the structural relationship and confirm the effect of labor as a civil servant in charge of civil affairs how excessive social support and delayed tension affect psychological exhaustion. The results are as follow. First, as a result of analyzing the structural relationship between Emotional Labor, social support, perceived stress, and psychological exhaustion of Civil Affairs Officials, Emotional Labor of civil Civil Affairs Officials has a positive effect on social support, perceived stress, and psychological exhaustion. Social support had a significant negative effect on psychological exhaustion. Perceived stress was found to have a positive effect on psychological exhaustion. Second, as a result of soldering the labor effect of social support and involved tension in the relationship between labor and psychological burnout of public officials in charge of financial resources, a partial mediating effect was confirmed.The object should be used to first respond to and show the reinforcement of social support and the reduction of painted pressure, identified as labor variables, before farmers appear.

Citation status

* References for papers published after 2023 are currently being built.