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[report] 김승아 / 1992 / 장애인 직업재활상담 서비스 전달체계 연구 / 한국장애인고용촉진공단

[confproc] 방명애 / 1998 / 특수학급 아동의 교과학습지원을 위한 방법론 / 제5회 이화특수교육 학술대회 : 43~65

[thesis] 안승숙 / 2002 / 특수학급 교사와 통합학급 교사간 협력정도와 일반아동의 장애아 수용태도와의 관계 / 석사 / 인천교육대학교 교육대학원

[thesis] 이미연 / 2004 / 우리나라 장애인 고용제도 개선방안에 관한 연구 / 석사 / 단국대학교 행정법무대학원

[thesis] 이효성 / 2000 / 장애인 직업재활서비스 만족도에 영향을 미치는 요인에 관한 연구 / 석사 / 이화여자대학교 사회복지대학원

[thesis] 황인호 / 2004 / 상담사의 자기효능감과 역전이 행동 및 상담협력관계가 상담만족도에 미치는 영향 / 박사 / 건국대학교 대학원

[journal] Capella, M. E. / 2004 / The relationship between counselor job satisfaction and consumer satisfaction in vocational rehabilitation / Rehabilitation Counseling Bulletin 47(4) : 205~214

[journal] Capella, M. E. / 2004 / Development of an instrument to measure consumer satisfaction in vocational rehabilitation / Rehabilitation Counseling Bulletin 47(2) : 76~85

[journal] Donnell, C. M. / 2004 / The working alliance : rehabilitation outcomes for persons with severe mental illness / Journal of Rehabilitation 70(2) : 12~18

[journal] Flannery, K. B. / 2002 / Collaboration and partnership to improve employment outcomes / Journal of Vocational Rehabilitation 17 : 207~215

[book] Friend, M. / 1992 / Interactions: Collaborative skills for school professionals. White Plains / Longman

[book] Gandy, G. L. / 1999 / Counseling in the Rehabilitation Process: Community services for mental and physical disability / Charles C Thomas․Publisher, Ltd

[report] Gronroos, C. / 1983 / Strategic Management and Marketing in the Service Sector / Marketing Science Institute

[journal] Hagen-Foley, D. L. / 2005 / Informed consumer choice in community rehabilitation program / Rehabilitation Counseling Bulletin 48(2) : 110~117

[journal] Harley, D. A. / 2003 / Interagency collaboration : reinforcing professional bridges to serve aging populations with multiple service needs / Journal of Rehabilitation 69(2) : 32~37

[journal] Hein, S. / 2005 / Consumer's recommendations to improve satisfaction with rehabilitation services : A qualitative study / Rehabilitation Counseling Bulletin 49(1) : 29~39

[journal] Kilsby, M. S. / 2002 / Enhancing self-determination in job matching in supported employment for people with learning disabilities : An intervention study / Journal of Vocational Rehabilitation 17 : 125~135

[journal] Koch, L. C. / 2000 / Assessment and planning in the americans with disabilities act era : Strategies for consumer self-advocacy and employer collaboration / Journal of Vocational Rehabilitation 14(2) : 103~108

[journal] Kosciulek. J. F. / 2003 / A multidimensional approach to the structure of consumer satisfaction with vocational rehabilitation services / Rehabilitation Counseling Bulletin 46(2) : 92~97

[journal] Lewis, B. R. / 1991 / Customer care in service organizations / Management Decision 29(1) : 31~34

[journal] Nufer, Y. / 1998 / Consumer and case manager perceptions of important case manager characteristics / Journal of Rehabilitation 60 : 40~46

[other] PACER Center / 2000 / The Family as a Critical Partner in the Achievement of a Successful Employment Outcome / Twenty-Sixth Institute on Rehabilitation Issues 2000

[book] Power, P. W. / 2000 / A guide to vocational assessment / PRO-ED

[journal] Richard, M. A. / 2000 / A discrepancy model for measuring consumer satisfaction with rehabilitation services / Journal of Rehabilitation 66(1) : 37~43

[book] Rubin, S. E. / 2001 / Foundations of the Vocational Rehabilitation Process / PRO-ED

[journal] Strauser, D. R. / 2004 / The relationship between working alliance and therapeutic outcomes for individuals with mild mental retardation / Rehabilitation Counseling Bulletin 47(4) : 215~223

[journal] Timmons, J. C. / 2004 / Managing service delivery systems and the role of parents during their children's transitions / Journal of Rehabilitation 70(2) : 19~26