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@article{ART001768517},
author={Sung Yul Ryoo and Minhe Lee},
title={An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing},
journal={Journal of Knowledge Information Technology and Systems},
issn={1975-7700},
year={2013},
volume={8},
number={2},
pages={137-148}

TY - JOUR
AU - Sung Yul Ryoo
AU - Minhe Lee
TI - An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing
JO - Journal of Knowledge Information Technology and Systems
PY - 2013
VL - 8
IS - 2
PB - Korea Knowledge Information Technology Society
SP - 137
EP - 148
SN - 1975-7700
AB - A strategic decision to discontinue an existing IT outsourcing contract could incur substantial switching costs whenterminating the relationship with an IT service vendor and securing an alternative. The purpose of this research is toinvestigate the impact of a client's dependence on a vendor, uncertainty, and a client's vendor management capability on IToutsourcing switching costs in IT outsourcing context. A total of 210 data collected from field survey were analyzed forthis study. The results indicate that both a client's dependence on a vendor and uncertainty positively influence IToutsourcing switching costs, but a client's vendor management capability negatively influences IT outsourcing switching costs. And the results indicate that a client's vendor management capability has moderating effect on the relationship between aclient's dependence on a vendor and IT outsourcing switching costs.
KW - IT outsourcing;Resource dependence theory;Client’s dependence;Uncertainty;Client's vendor management capability;Switching costs
DO -
UR -
ER -

Sung Yul Ryoo and Minhe Lee. (2013). An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing. Journal of Knowledge Information Technology and Systems, 8(2), 137-148.

Sung Yul Ryoo and Minhe Lee. 2013, "An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing", Journal of Knowledge Information Technology and Systems, vol.8, no.2 pp.137-148.

Sung Yul Ryoo, Minhe Lee "An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing" Journal of Knowledge Information Technology and Systems 8.2 pp.137-148 (2013) : 137.

Sung Yul Ryoo, Minhe Lee. An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing. 2013; 8(2), 137-148.

Sung Yul Ryoo and Minhe Lee. "An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing" Journal of Knowledge Information Technology and Systems 8, no.2 (2013) : 137-148.

Sung Yul Ryoo; Minhe Lee. An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing. Journal of Knowledge Information Technology and Systems, 8(2), 137-148.

Sung Yul Ryoo; Minhe Lee. An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing. Journal of Knowledge Information Technology and Systems. 2013; 8(2) 137-148.

Sung Yul Ryoo, Minhe Lee. An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing. 2013; 8(2), 137-148.

Sung Yul Ryoo and Minhe Lee. "An Empirical Study of a Client's Dependence on a Vendor and Switching Costs in IT Outsourcing" Journal of Knowledge Information Technology and Systems 8, no.2 (2013) : 137-148.