@article{ART000920098},
author={Seongseop Kim and 정광숙 and 권중환},
title={Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2002},
volume={26},
number={2},
pages={197-214}
TY - JOUR
AU - Seongseop Kim
AU - 정광숙
AU - 권중환
TI - Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea
JO - Journal of Tourism Sciences
PY - 2002
VL - 26
IS - 2
PB - The Tourism Sciences Society Of Korea
SP - 197
EP - 214
SN - 1226-0533
AB - The first objective of this study was to identify what education and training programs make casino operational employees perceive to be important and whether or not casino management actually performs the education and training programs well. The second objective was to investigate what education and training programs have the effectiveness to those employees. To accomplish the first goal, importance-performance analysis was used. According to the results of the second research question, overall satisfaction, increase of revenue, service toward customers, self-actualization and future career development were explained by the casino education and training programs factors, respectively. For example, it was found that the increase of revenue was strongly affected by education of problem solution and education of foreign languages.
KW -
DO -
UR -
ER -
Seongseop Kim, 정광숙 and 권중환. (2002). Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea. Journal of Tourism Sciences, 26(2), 197-214.
Seongseop Kim, 정광숙 and 권중환. 2002, "Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea", Journal of Tourism Sciences, vol.26, no.2 pp.197-214.
Seongseop Kim, 정광숙, 권중환 "Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea" Journal of Tourism Sciences 26.2 pp.197-214 (2002) : 197.
Seongseop Kim, 정광숙, 권중환. Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea. 2002; 26(2), 197-214.
Seongseop Kim, 정광숙 and 권중환. "Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea" Journal of Tourism Sciences 26, no.2 (2002) : 197-214.
Seongseop Kim; 정광숙; 권중환. Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea. Journal of Tourism Sciences, 26(2), 197-214.
Seongseop Kim; 정광숙; 권중환. Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea. Journal of Tourism Sciences. 2002; 26(2) 197-214.
Seongseop Kim, 정광숙, 권중환. Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea. 2002; 26(2), 197-214.
Seongseop Kim, 정광숙 and 권중환. "Evaluation of the Effectiveness of Education and Training Program for Casino Operational Employees in Korea" Journal of Tourism Sciences 26, no.2 (2002) : 197-214.
