@article{ART000920179},
author={조선배},
title={The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2002},
volume={26},
number={1},
pages={149-164}
TY - JOUR
AU - 조선배
TI - The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model
JO - Journal of Tourism Sciences
PY - 2002
VL - 26
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 149
EP - 164
SN - 1226-0533
AB - This study empirically investigates the causal relationships of service environments, service quality, customer satisfaction, and repurchase behaviors in tourist hotel industry in Korea. A survey is conducted for 476 Korean tourists at downtown areas of Seoul and Kimpo airport. The results of this study shows that service environments of tourist hotel strongly influences on the service quality and customer satisfaction. The service quality of tourist hotel are found as a key factor for the customer satisfaction. The service quality and customer satisfaction also appears to significantly influence the customer repurchase intention.
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DO -
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조선배. (2002). The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model. Journal of Tourism Sciences, 26(1), 149-164.
조선배. 2002, "The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model", Journal of Tourism Sciences, vol.26, no.1 pp.149-164.
조선배 "The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model" Journal of Tourism Sciences 26.1 pp.149-164 (2002) : 149.
조선배. The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model. 2002; 26(1), 149-164.
조선배. "The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model" Journal of Tourism Sciences 26, no.1 (2002) : 149-164.
조선배. The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model. Journal of Tourism Sciences, 26(1), 149-164.
조선배. The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model. Journal of Tourism Sciences. 2002; 26(1) 149-164.
조선배. The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model. 2002; 26(1), 149-164.
조선배. "The Causal Relationships of Service Environments, Service Quality, Customer Satisfaction, and Repurchase Intention in Tourist Hotel Industry: The Structural Equation Model" Journal of Tourism Sciences 26, no.1 (2002) : 149-164.
