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The Relationship between Job Satisfaction of the Hotel Sales Department Employees and Sale Goal Orientation

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2003, 26(4), pp.187-202
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

윤지환 1 Youngki Park 1 김정만 1

1경원대학교

Accredited

ABSTRACT

Hotel sales department employees play an important role in in the success of hotel business because they provide the service through the direct contacts with customers. Authors conduct of empirical study of the relationship between the job satisfaction of the hotel sales department employees and the sale goal orientation.The result indicated that the satisfaction on the job and the relationship with colleagues were significantly related to the sale goal orientation but the salary and the welfare program were not. Authors suggest that the strategies for managing hotel employees in sales department is essential to improve the performance of hotel.

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