@article{ART000920263},
author={강상묵 and Kim Kyung-Hwan},
title={Critical Success Factors in Outsourcing for the Hotel Industry A Case Study},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2003},
volume={26},
number={4},
pages={203-220}
TY - JOUR
AU - 강상묵
AU - Kim Kyung-Hwan
TI - Critical Success Factors in Outsourcing for the Hotel Industry A Case Study
JO - Journal of Tourism Sciences
PY - 2003
VL - 26
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 203
EP - 220
SN - 1226-0533
AB - This study attempts to uncover major success factors for outsourcing a portion of hotel affairs. Object of the case study is four deluxe hotels in Seoul metropolitan area. Due to lack of existing knowledge on the topic, a multiple-case study was employed as a research method. Followings were found as major success factors for outsourcing. The selection of appropriate vendor, managerial skill in charge of hotel management, the enhancement of service quality, and the partnership between hotels and vendors. The shortcut of successful outsourcing might be achieved by effective application of the above-mentioned factors as well as by improving existing problems, and lessening the gap in critical success factors being considered importantly by hotels and vendors.
KW -
DO -
UR -
ER -
강상묵 and Kim Kyung-Hwan. (2003). Critical Success Factors in Outsourcing for the Hotel Industry A Case Study. Journal of Tourism Sciences, 26(4), 203-220.
강상묵 and Kim Kyung-Hwan. 2003, "Critical Success Factors in Outsourcing for the Hotel Industry A Case Study", Journal of Tourism Sciences, vol.26, no.4 pp.203-220.
강상묵, Kim Kyung-Hwan "Critical Success Factors in Outsourcing for the Hotel Industry A Case Study" Journal of Tourism Sciences 26.4 pp.203-220 (2003) : 203.
강상묵, Kim Kyung-Hwan. Critical Success Factors in Outsourcing for the Hotel Industry A Case Study. 2003; 26(4), 203-220.
강상묵 and Kim Kyung-Hwan. "Critical Success Factors in Outsourcing for the Hotel Industry A Case Study" Journal of Tourism Sciences 26, no.4 (2003) : 203-220.
강상묵; Kim Kyung-Hwan. Critical Success Factors in Outsourcing for the Hotel Industry A Case Study. Journal of Tourism Sciences, 26(4), 203-220.
강상묵; Kim Kyung-Hwan. Critical Success Factors in Outsourcing for the Hotel Industry A Case Study. Journal of Tourism Sciences. 2003; 26(4) 203-220.
강상묵, Kim Kyung-Hwan. Critical Success Factors in Outsourcing for the Hotel Industry A Case Study. 2003; 26(4), 203-220.
강상묵 and Kim Kyung-Hwan. "Critical Success Factors in Outsourcing for the Hotel Industry A Case Study" Journal of Tourism Sciences 26, no.4 (2003) : 203-220.
