@article{ART001027163},
author={SUH,MUNSHIK and 오창호},
title={A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2006},
volume={30},
number={5},
pages={219-240}
TY - JOUR
AU - SUH,MUNSHIK
AU - 오창호
TI - A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape
JO - Journal of Tourism Sciences
PY - 2006
VL - 30
IS - 5
PB - The Tourism Sciences Society Of Korea
SP - 219
EP - 240
SN - 1226-0533
AB - The study investigates how customers' perceived justice in recovery (outcome, procedure, and interaction) after service failure severity affects: satisfactions (service encounter satisfaction, overall firm satisfaction) and behavioral intentions.
KW -
DO -
UR -
ER -
SUH,MUNSHIK and 오창호. (2006). A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape. Journal of Tourism Sciences, 30(5), 219-240.
SUH,MUNSHIK and 오창호. 2006, "A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape", Journal of Tourism Sciences, vol.30, no.5 pp.219-240.
SUH,MUNSHIK, 오창호 "A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape" Journal of Tourism Sciences 30.5 pp.219-240 (2006) : 219.
SUH,MUNSHIK, 오창호. A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape. 2006; 30(5), 219-240.
SUH,MUNSHIK and 오창호. "A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape" Journal of Tourism Sciences 30, no.5 (2006) : 219-240.
SUH,MUNSHIK; 오창호. A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape. Journal of Tourism Sciences, 30(5), 219-240.
SUH,MUNSHIK; 오창호. A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape. Journal of Tourism Sciences. 2006; 30(5) 219-240.
SUH,MUNSHIK, 오창호. A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape. 2006; 30(5), 219-240.
SUH,MUNSHIK and 오창호. "A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape" Journal of Tourism Sciences 30, no.5 (2006) : 219-240.
