2006, Vol.30, No.5

Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7

pISSN : 1226-0533 / eISSN : 2713-6388
https://journal.kci.go.kr/JTS

This paper was examined on the legal environment of accidental losses in restaurant service, and it was measured how well foodservice workers in restaurant industry understand the law coveringthose accidental losses. A review of the casesin previous researches, precedents, interviews, and internet portal sites showed that the accidental losses in restaurant service were classified into 11 types as follows; losses of personal belongings with posted warning, losses of personal belongings without posted warning, injuries in a restaurant with posted warning, injuries in a restaurant without posted warning, injuries while eating, food poisoning, injuries from defective tableware, allergic reactions, illegal or unsanitary food supplies, and false labeling of countries of origin. A survey was conducted for the study in July of 2005, and 169 questionnaires were collected. The results of descriptive analysis have proved that the respondents had little understanding on the responsibility of accidental losses and its applicationsof the law. The results suggest that the integrated law extending over a wide range of the cases in food service industry should be promulgated.핵심용어(Keywords): 레스토랑 서비스 사고(accidental losses in restaurant service), 법적 환경(legal environment), 책임소재(responsibility)

Organizational cynicism negatively affects employers.The purpose of this paper is to investigate the relation of organizational cynicism (institutional cynicism & cynicism on organizational change) between organizational performance (job involvement, team involvement, & service-oriented OCB) and testing moderating effect of individual characteristics. A survey was conducted among 430 employees at luxurious hotels in Seoul. The results of this study are as follows : (1) organizational performance isidentified to be positively related with institutional cynicism, while is negatively related with cynicism on organizational change. (2) The relation between organizational cynicism and organizational performance is influenced by various individual characteristics.핵심용어(Key words):조직냉소주의(organizational cynicism), 직무몰입(job involvement), 팀 몰입(team involvement), 서비스 지향적(service-oriented mind) 조직시민행동(organizational citizenship), 개인특성(individual characteristics)

Due to Severe Acute Respiratory Syndrome (SARS) during the first quarter of 2003, foreigners' guestroom demands at super deluxe hotels in Seoul have highly decreased. Based on this factor, the structural change on foreigners' guestroom demands and the cause of its occurrencewere analyzed by the CUSUM test, CUSUMSQ test, and the Chow test. As the results of CUSUMSQ test, structural change had appeared during the entire analyzing period (1997Q1～2004Q4), and it issurmised that the structural change had also occurred between 1Q of 2000 and 3Qof 2003. In order to provide supportive statement in deducing CUSUMSQ test, the Chow test was performed as well. F value in the Chow test was found to be the highest in the 4Q of 2002(N1: 24, N2: 8), this period of the time precisely showsif there were a difference between before the period and after the period. Due to the occurrence of SARS in 1Q of 2003, the room demand of foreigners had decreased by 24.12% than the previous quarter. Also, it was found to be one of the reasons for the greatest impact on the result.