@article{ART001087677},
author={Lee， Hey-ryon and Kim ， Joung Man},
title={Developing a Scale for Assessing Convention Service Quality},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2005},
volume={29},
number={3},
pages={381-400}
TY - JOUR
AU - Lee， Hey-ryon
AU - Kim ， Joung Man
TI - Developing a Scale for Assessing Convention Service Quality
JO - Journal of Tourism Sciences
PY - 2005
VL - 29
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 381
EP - 400
SN - 1226-0533
AB - This study develops a scale for assessing customer-based convention service quality by an integrated approach of qualitative and empirical research. The qualitative data were obtained from interviews with professional convention organizers and convention attendees. Conceptualizing convention service quality, authors illuminate the dimensions and attributes which served as the basic structure for the scale development. The empirical data were gathered from questionnaires of overseas attendees in the international conventions held in Korea. The convention service quality scale is based on the five underlying dimensions: information usefulness, destination attractiveness, physical evidence, program excellence and human interaction.
KW -
DO -
UR -
ER -
Lee， Hey-ryon and Kim ， Joung Man. (2005). Developing a Scale for Assessing Convention Service Quality. Journal of Tourism Sciences, 29(3), 381-400.
Lee， Hey-ryon and Kim ， Joung Man. 2005, "Developing a Scale for Assessing Convention Service Quality", Journal of Tourism Sciences, vol.29, no.3 pp.381-400.
Lee， Hey-ryon, Kim ， Joung Man "Developing a Scale for Assessing Convention Service Quality" Journal of Tourism Sciences 29.3 pp.381-400 (2005) : 381.
Lee， Hey-ryon, Kim ， Joung Man. Developing a Scale for Assessing Convention Service Quality. 2005; 29(3), 381-400.
Lee， Hey-ryon and Kim ， Joung Man. "Developing a Scale for Assessing Convention Service Quality" Journal of Tourism Sciences 29, no.3 (2005) : 381-400.
Lee， Hey-ryon; Kim ， Joung Man. Developing a Scale for Assessing Convention Service Quality. Journal of Tourism Sciences, 29(3), 381-400.
Lee， Hey-ryon; Kim ， Joung Man. Developing a Scale for Assessing Convention Service Quality. Journal of Tourism Sciences. 2005; 29(3) 381-400.
Lee， Hey-ryon, Kim ， Joung Man. Developing a Scale for Assessing Convention Service Quality. 2005; 29(3), 381-400.
Lee， Hey-ryon and Kim ， Joung Man. "Developing a Scale for Assessing Convention Service Quality" Journal of Tourism Sciences 29, no.3 (2005) : 381-400.
