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@article{ART001088339},
author={Moo-Hyun Park and 박정아},
title={The Relationships Among BSC Evaluation Indicators in the Hotel Industry},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2004},
volume={28},
number={3},
pages={161-179}

TY - JOUR
AU - Moo-Hyun Park
AU - 박정아
TI - The Relationships Among BSC Evaluation Indicators in the Hotel Industry
JO - Journal of Tourism Sciences
PY - 2004
VL - 28
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 161
EP - 179
SN - 1226-0533
AB - This study sought to find out Kaplan and Norton’s BSC (1992, 1993, 1996), which compensated for the weakness of relying solely on finances, be used to evaluate hotel performance. Specifically, this study aimed to create a new measurement system including factors that do not figure in a strictly financial means of evaluation, such as customer satisfaction and employee morale. study found that the learning and growth evaluation factor affected financial performance directly, and was mediated by internal and customer-oriented evaluation factors.
KW - BSC
DO -
UR -
ER -

Moo-Hyun Park and 박정아. (2004). The Relationships Among BSC Evaluation Indicators in the Hotel Industry. Journal of Tourism Sciences, 28(3), 161-179.

Moo-Hyun Park and 박정아. 2004, "The Relationships Among BSC Evaluation Indicators in the Hotel Industry", Journal of Tourism Sciences, vol.28, no.3 pp.161-179.

Moo-Hyun Park, 박정아 "The Relationships Among BSC Evaluation Indicators in the Hotel Industry" Journal of Tourism Sciences 28.3 pp.161-179 (2004) : 161.

Moo-Hyun Park, 박정아. The Relationships Among BSC Evaluation Indicators in the Hotel Industry. 2004; 28(3), 161-179.

Moo-Hyun Park and 박정아. "The Relationships Among BSC Evaluation Indicators in the Hotel Industry" Journal of Tourism Sciences 28, no.3 (2004) : 161-179.

Moo-Hyun Park; 박정아. The Relationships Among BSC Evaluation Indicators in the Hotel Industry. Journal of Tourism Sciences, 28(3), 161-179.

Moo-Hyun Park; 박정아. The Relationships Among BSC Evaluation Indicators in the Hotel Industry. Journal of Tourism Sciences. 2004; 28(3) 161-179.

Moo-Hyun Park, 박정아. The Relationships Among BSC Evaluation Indicators in the Hotel Industry. 2004; 28(3), 161-179.

Moo-Hyun Park and 박정아. "The Relationships Among BSC Evaluation Indicators in the Hotel Industry" Journal of Tourism Sciences 28, no.3 (2004) : 161-179.