Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
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The Model TQM Performance according to the Organizational Capacity of the Family Restaurant Industry
- Journal of Tourism Sciences
- Abbr : JTS
- 2004, 28(3), pp.203-219
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Lee Hae Young 1, Il-Sun Yang 2
1상지대학교
2연세대학교
Accredited
ABSTRACT
The purpose of this study was to identify conceptual framework underlying the Total Quality (TQM) performance according to organizational variables, including organizational culture, organizational comitment, job satisfaction, burnout, and intention to quit. The findings revealed that organizational culture had an impact on organizational comitment leading to a TQM achievement. Finally, a relationship-oriented organizational culture was the demanding in enhancing the performance of TQM in every family restaurant.
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