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The Quality of Relationships and Perceived Fairness in Implementing the Annual Salary System for Hotel Employees

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2005, 28(4), pp.233-253
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Kim, Sung Hyuk 1 Kim Beom Jin 1 이재형 1

1세종대학교

Accredited

ABSTRACT

The purpose of this article was to inquire into the factors of the perceived fairness(distributive and procedural) for hotel employees in implementing the Annual Salary System, and to inquire into whether those factors significantly affected the factors in the relationship quality. Additionally this study investigated the role of hotel grade levels and management forms as regulating variables in relation with other respective factors. The result of the research showed that procedural fairness was more influential than distributive fairness, and it significantly affected trust among other factors in the relationship quality. That is, fair compensation and transparent procedure strengthened employees' solidarity and employees' confidence in their company. The employees of chain hotels and super deluxe hotels tended to attach importance on trust. In comparison, employees of independent hotels and deluxe hotels showed importance on commitments toward their hotels.

Citation status

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