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A Study on the Relationship of Job Satisfaction and Turnover among Travel Agency Employees

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2005, 28(4), pp.255-272
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

김선희 1

1서강정보대학

Accredited

ABSTRACT

The primary purpose of this study was to summarize the determinants of voluntary turnover through literature studies, and then to test the hypothesis. Here, a conceptual model, which included motivating factors, hygiene factors, job satisfaction, and turnover intention, was proposed. The model showed that motivating factors and hygiene factors were antecedents of job satisfaction, while job satisfaction was an antecedent of turnover intention. This research tested the hypothesis that the travel agency's job satisfaction rating would have an influence on turnover intention. According to the LISREL analysis, motivating factors and hygiene factors were statistically significant in the relationship between job satisfaction and turnover intention.

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