The Effect of Immediate Supervisors&#039; Bullying on Staffs&#039; Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation (관광기업에서 직속상관의 괴롭힘이 직원 직무수행, 직무만족, 이직의도에 이치는 영향: 직무 스트레스를 매개변수로)

Kim， Sung Hyuk (김성혁); KWONSANGMI (권상미); 양현교

The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation

Journal of Tourism Sciences
Abbr : JTS
2008, 32(2), pp.233-254
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Kim， Sung Hyuk ¹, KWONSANGMI ¹, 양현교 ²

¹세종대학교
²인터컨티넨탈호텔

Accredited

ABSTRACT

Recently, bullying in workplace is becoming one of serious problem in society and the interest of it is also being increased. This study is to define the concept of bullying in tourism corporation and to find out the effect of immediate supervisors' bullying behaviors on staffs' job stress and then identify the influence of the job stress on job performance, job satisfaction and turnover intention. The results of this study are as follows. It was founded that immediate supervisors have an influence on their staffs' job stress and immediate supervisors' psychological bullying affects their staffs' job stress more than physical one. Additionally, it was found that job stress caused by immediate supervisors' bullying decreases job satisfaction and increases turnover intention.

KEYWORDS

Bullying, Job stress, Job performance, Job satisfaction, Turnover intention

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7

The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7

The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.