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The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2008, 32(2), pp.233-254
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Kim, Sung Hyuk 1 KWONSANGMI 1 양현교 2

1세종대학교
2인터컨티넨탈호텔

Accredited

ABSTRACT

Recently, bullying in workplace is becoming one of serious problem in society and the interest of it is also being increased. This study is to define the concept of bullying in tourism corporation and to find out the effect of immediate supervisors' bullying behaviors on staffs' job stress and then identify the influence of the job stress on job performance, job satisfaction and turnover intention. The results of this study are as follows. It was founded that immediate supervisors have an influence on their staffs' job stress and immediate supervisors' psychological bullying affects their staffs' job stress more than physical one. Additionally, it was found that job stress caused by immediate supervisors' bullying decreases job satisfaction and increases turnover intention.

Citation status

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