Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants (정서노동 및 사회적 지지가 항공사 객실승무원의 소진에 미치는 영향 연구)

Dongmyong Lee (이동명)

Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants

Journal of Tourism Sciences
Abbr : JTS
2008, 32(2), pp.213-231
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Dongmyong Lee ¹

¹한국항공대학교

Accredited

ABSTRACT

This study examined the effect of emotional labor and social support on burnout in the perspective of conservation of resources theory. Data were Using data collected from cabin attendants of two airline companies, writer identified the results. That is, emotional labor had a positive effect on both variables in burnout, emotional exhaustion and dehumanization. The level of workload, one of dimensions of job demand, was related with emotional exhaustion but it wasn't with dehumanization. superior and colleague support, had a negative effect on emotional exhaustion and dehumanization. They function to lower the level of burnout. Further, found were the workload and emotional labor had more effects on emotional exhaustion than dehumanization

KEYWORDS

Emotional labor, Burnout, Social support, Conservation of resources theory, Cabin attendant

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7