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@article{ART001237960},
author={KANG HYE-SOOK and 한학진},
title={Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2008},
volume={32},
number={2},
pages={149-170}

TY - JOUR
AU - KANG HYE-SOOK
AU - 한학진
TI - Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines
JO - Journal of Tourism Sciences
PY - 2008
VL - 32
IS - 2
PB - The Tourism Sciences Society Of Korea
SP - 149
EP - 170
SN - 1226-0533
AB - This study identifies the e-ticket service factors which affect overall satisfaction of e-ticket customers as evaluated by travel agents. The analysis data were collected from 118 travel agents who could have an opportunity to deal with domestic and foreign airlines before. According to the results of factor analysis for e-ticket service attributes authors identified four factors affecting the satisfaction of e-ticket customers, That is, responsiveness, boarding convenience, itinerary functionality and variety of reservation information. Consequently, the factor of ‘variety of reservation information’ in both domestic and foreign airlines affects the overall satisfaction of travel agents. Marketing implications for e-ticket service improvement of airline industry were discussed.
KW - Multi-distribution channel; e-ticket service; CRS
DO -
UR -
ER -

KANG HYE-SOOK and 한학진. (2008). Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines. Journal of Tourism Sciences, 32(2), 149-170.

KANG HYE-SOOK and 한학진. 2008, "Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines", Journal of Tourism Sciences, vol.32, no.2 pp.149-170.

KANG HYE-SOOK, 한학진 "Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines" Journal of Tourism Sciences 32.2 pp.149-170 (2008) : 149.

KANG HYE-SOOK, 한학진. Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines. 2008; 32(2), 149-170.

KANG HYE-SOOK and 한학진. "Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines" Journal of Tourism Sciences 32, no.2 (2008) : 149-170.

KANG HYE-SOOK; 한학진. Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines. Journal of Tourism Sciences, 32(2), 149-170.

KANG HYE-SOOK; 한학진. Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines. Journal of Tourism Sciences. 2008; 32(2) 149-170.

KANG HYE-SOOK, 한학진. Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines. 2008; 32(2), 149-170.

KANG HYE-SOOK and 한학진. "Factors Affecting the Perception and Satisfaction of Electronic-ticket Service Attributes in Domestic and Foreign Airlines" Journal of Tourism Sciences 32, no.2 (2008) : 149-170.