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@article{ART001288946},
author={Junghak Lee},
title={The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2008},
volume={32},
number={5},
pages={187-208}

TY - JOUR
AU - Junghak Lee
TI - The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty
JO - Journal of Tourism Sciences
PY - 2008
VL - 32
IS - 5
PB - The Tourism Sciences Society Of Korea
SP - 187
EP - 208
SN - 1226-0533
AB - The purpose of this study is to confirm relations between restaurant employee’s service-orientation and customer’s emotional response, attitude and loyalty. In order to analyze the proposed constructs, regression analyses is required for this research. Results show the influence of customer-oriented service is a positive emotional response to customers. And it’s analyzed positive influence affect attitude and loyalty as well. So restaurant owners must provide customer-oriented service in marketing in order to increase revenue and enhance customer relationship.
KW - Family restaurant;Service orientation;Emotional response;Attitude;Loyalty
DO -
UR -
ER -

Junghak Lee. (2008). The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty. Journal of Tourism Sciences, 32(5), 187-208.

Junghak Lee. 2008, "The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty", Journal of Tourism Sciences, vol.32, no.5 pp.187-208.

Junghak Lee "The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty" Journal of Tourism Sciences 32.5 pp.187-208 (2008) : 187.

Junghak Lee. The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty. 2008; 32(5), 187-208.

Junghak Lee. "The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty" Journal of Tourism Sciences 32, no.5 (2008) : 187-208.

Junghak Lee. The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty. Journal of Tourism Sciences, 32(5), 187-208.

Junghak Lee. The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty. Journal of Tourism Sciences. 2008; 32(5) 187-208.

Junghak Lee. The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty. 2008; 32(5), 187-208.

Junghak Lee. "The Study of Relations between Family Restaurant Employee’s Service-Orientation and Customer’s Emotional Response, Attitude and loyalty" Journal of Tourism Sciences 32, no.5 (2008) : 187-208.