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@article{ART001388669},
author={Cha Sukbin and 정유리},
title={Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2009},
volume={33},
number={5},
pages={11-31}

TY - JOUR
AU - Cha Sukbin
AU - 정유리
TI - Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users
JO - Journal of Tourism Sciences
PY - 2009
VL - 33
IS - 5
PB - The Tourism Sciences Society Of Korea
SP - 11
EP - 31
SN - 1226-0533
AB - Surveying 309 spa users of three spa facilities located in Choongchungnam -do province, this paper examined their perception of the importance of spa selection attributes and their satisfaction level. Factor analysis of 28 selection attributes identified five dimensions such as customer service, reputation, quality of facilities, surrounding tourist attractions, and convenience such as ease of access and reservations. IPA indicated that the spa industry should make every effort to improve the convenience factor. Additional IPA for each factor also revealed specific areas for future improvement. The study concludes with the implications of the results and suggests some future research topics.
KW - Spa;Selection attributes;Importance-satisfaction
DO -
UR -
ER -

Cha Sukbin and 정유리. (2009). Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users. Journal of Tourism Sciences, 33(5), 11-31.

Cha Sukbin and 정유리. 2009, "Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users", Journal of Tourism Sciences, vol.33, no.5 pp.11-31.

Cha Sukbin, 정유리 "Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users" Journal of Tourism Sciences 33.5 pp.11-31 (2009) : 11.

Cha Sukbin, 정유리. Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users. 2009; 33(5), 11-31.

Cha Sukbin and 정유리. "Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users" Journal of Tourism Sciences 33, no.5 (2009) : 11-31.

Cha Sukbin; 정유리. Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users. Journal of Tourism Sciences, 33(5), 11-31.

Cha Sukbin; 정유리. Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users. Journal of Tourism Sciences. 2009; 33(5) 11-31.

Cha Sukbin, 정유리. Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users. 2009; 33(5), 11-31.

Cha Sukbin and 정유리. "Comparison of Importance of Spa Selection Attributes and Satisfaction Level perceived by Spa Users" Journal of Tourism Sciences 33, no.5 (2009) : 11-31.