2009, Vol.33, No.5

Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7

pISSN : 1226-0533 / eISSN : 2713-6388
https://journal.kci.go.kr/JTS

Surveying 309 spa users of three spa facilities located in Choongchungnam -do province, this paper examined their perception of the importance of spa selection attributes and their satisfaction level. Factor analysis of 28 selection attributes identified five dimensions such as customer service, reputation, quality of facilities, surrounding tourist attractions, and convenience such as ease of access and reservations. IPA indicated that the spa industry should make every effort to improve the convenience factor. Additional IPA for each factor also revealed specific areas for future improvement. The study concludes with the implications of the results and suggests some future research topics.

The objective of this study is to suggest potential marketing strategies for five-star hotel restaurants to increase wine sales. A three-step delphi method was employed using a panel of 21 five-star hotel sommeliers, 6 wine experts, and 3 wine institute educators in Seoul. The results demonstrated that five-star hotel restaurant employees must be regularly trained to be knowledgable about wine. Moreover, the chefs and sommeliers should work in concert to continually upgrade and vary the menu and wines. Management should offer a high quality selection of wines at a variety of price points. Special wine promotional events should be offered on a regular basis to attract recurring business. Additionally, management should frequently upgrade the restaurant interior to maintain a dominant position.

This study investigated the correlation between employees' personality, self-control, and performance in Korean tourist hotels. Data were collected from 217 hotel employees. This study shows that groups scoring higher on the Big Five personality characteristics performed at a higher level on both task performance and non-task performance measures than lower scoring groups. iN terms of self control method control was affected only by conscientiousness and openness. In contrast, time control was impacted by emotional stability, extraversion, conscientiousness, and openness. Additionally, both method control and time control significantly influenced task performance while non-task performance was affected only by method control. However, no correlation was found between agreeability and self- control. The study concluded by emphasizing the importance of considering the personality of potential employees and one's capacity for self-control.