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@article{ART001591370},
author={Kim,Bong-Kyu},
title={A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2011},
volume={35},
number={8},
pages={79-100}

TY - JOUR
AU - Kim,Bong-Kyu
TI - A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation
JO - Journal of Tourism Sciences
PY - 2011
VL - 35
IS - 8
PB - The Tourism Sciences Society Of Korea
SP - 79
EP - 100
SN - 1226-0533
AB - This study aimed to examine the relationship between hotel employees' organization communication satisfaction and their service orientation toward customers. It also explored the influences of socio-demographic characteristics of the employees on their level of organizational communication satisfaction and service orientation. Based on a review of related literature, three hypotheses between three conceptual construct were developed. Data for this study were collected from 269 hotel employees who worked at six tourist hotels in Seoul and Daejon area of Korea on May 2011. Results showed that a few of the socio-demographic factors(such as age, and years of service) made significant impact both on the level of the respondents organizational communication satisfaction and service orientation. Particularly, older and experienced respondents were more likely to be satisfied with the organizational communication and service orientation than their counterparts. Finally, out of four dimensions of communication satisfaction, three dimensions(i..e, organizational communication, communications between departments, and communications between peers) except for communications with senior positions, made significant influence on service orientation.
KW - Hotel organizational;Communication satisfaction;Service orientation
DO -
UR -
ER -

Kim,Bong-Kyu. (2011). A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation. Journal of Tourism Sciences, 35(8), 79-100.

Kim,Bong-Kyu. 2011, "A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation", Journal of Tourism Sciences, vol.35, no.8 pp.79-100.

Kim,Bong-Kyu "A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation" Journal of Tourism Sciences 35.8 pp.79-100 (2011) : 79.

Kim,Bong-Kyu. A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation. 2011; 35(8), 79-100.

Kim,Bong-Kyu. "A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation" Journal of Tourism Sciences 35, no.8 (2011) : 79-100.

Kim,Bong-Kyu. A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation. Journal of Tourism Sciences, 35(8), 79-100.

Kim,Bong-Kyu. A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation. Journal of Tourism Sciences. 2011; 35(8) 79-100.

Kim,Bong-Kyu. A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation. 2011; 35(8), 79-100.

Kim,Bong-Kyu. "A Study of Satisfaction on Communication in a Hotel Organization and its Service Orientation" Journal of Tourism Sciences 35, no.8 (2011) : 79-100.