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A Study on the Crisis Management Strategies based on the Tourism Crisis Typology

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2011, 35(10), pp.161-178
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

유지윤 1

1한국문화관광연구원

Accredited

ABSTRACT

Tourism is sensitive to different kinds of crisis as it has been seen in the case of 9·11, tsunami, recent radiation rise in Japan. In the context, the importance of tourism crisis management has been emphasized. This research was performed to build a crisis management strategies based on the types of tourism crisis. Review of related literature suggested seven different types of tourism crisis: tourism cooperation management crisis, natural disaster, traveller's security crisis, political crisis, economic crisis, disease and hygienic crisis and technology crisis. Out of the seven crisis, this study suggested crisis management strategies for five public crisis including natural disaster, travellers' security crisis, political crisis, economic crisis, and disease and hygienic crisis. Particularity, the five aspects of crisis management strategies were examined in terms of proactive strategies and reactive strategies. Limitations and future research directions were also discussed.

Citation status

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