A Study on the Effects of Hotel Enterprise Intellectual Capital on Empowerment and Organizational Effectiveness (호텔기업의 지적자본이 임파워먼트 및 조직유효성에 미치는 영향)

Park Jong Chul (박종철); Ahn Dae Hee (안대희); Chang Pyong Kwon (장병권)

A Study on the Effects of Hotel Enterprise Intellectual Capital on Empowerment and Organizational Effectiveness

Journal of Tourism Sciences
Abbr : JTS
2012, 36(7), pp.217-236
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Park Jong Chul ¹, Ahn Dae Hee ², Chang Pyong Kwon ³

¹백석대학교 관광학부 호텔경영
²대원대학교
³호원대학교

Accredited

ABSTRACT

The purpose of this study is test if there is any significant effect of hotel enterprise intellectual capital on empowerment and organizational commitment. In accordance to theoretical studies and previous research, hypotheses were set to accomplish the objective. Four hundred and fifty questionnaires were sent to 20 five-star hotels in Seoul. From the 425 questionnaires collected. 415 questionnaires were appropriate for analysis. The findings of this study are summarized as follows: First, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel employees empowerment. Second, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their job satisfaction. Third, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their organizational commitment. Fourth, the empowerment turned out to have affirmative effects on their jon satisfaction and organizational commitment. It is concluded that hotel enterprise intellectual capital has significant effects on employees empowerment, job satisfaction and organizational commitment.

KEYWORDS

Intellectual capital, Empowerment, Organizational effectiveness

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7