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A Study on the Effects of Hotel Enterprise Intellectual Capital on Empowerment and Organizational Effectiveness

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2012, 36(7), pp.217-236
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Park Jong Chul 1 Ahn Dae Hee 2 Chang Pyong Kwon 3

1백석대학교 관광학부 호텔경영
2대원대학교
3호원대학교

Accredited

ABSTRACT

The purpose of this study is test if there is any significant effect of hotel enterprise intellectual capital on empowerment and organizational commitment. In accordance to theoretical studies and previous research, hypotheses were set to accomplish the objective. Four hundred and fifty questionnaires were sent to 20 five-star hotels in Seoul. From the 425 questionnaires collected. 415 questionnaires were appropriate for analysis. The findings of this study are summarized as follows: First, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel employees empowerment. Second, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their job satisfaction. Third, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their organizational commitment. Fourth, the empowerment turned out to have affirmative effects on their jon satisfaction and organizational commitment. It is concluded that hotel enterprise intellectual capital has significant effects on employees empowerment, job satisfaction and organizational commitment.

Citation status

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