Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
Examining the Impact of Effects on Experience to Foreign Visitors' Satisfaction and Affective Commitment: Pine & Gilmore's Experience Economy Perspective
- Journal of Tourism Sciences
- Abbr : JTS
- 2014, 38(10), pp.199-219
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Jang, Youn-Young 1, seo wonseok 2
1경희대학교 호텔경영학과
2경희대학교
Accredited
ABSTRACT
This research aims to discover the influence of experience factors (Entertainment, Educational, Escapism and Esthetic) on foreign visitors’ shopping experience in Korea. This study examines the effect of experience on foreign visitors’ satisfaction and affective commitment. Data from 127 valid samples out of 150 foreigners who visited Seoul were obtained and empirically tested and analysed using SPSS 18.0 and AMOS 18.0. The results show that the entertainment and escapism experience has positive effect on foreign visitors’ satisfaction; whereas educational and esthetic experience has an insignificant effect. Furthermore, the result shows that satisfaction has positive effect on affective commitment. This research findings have managerial implications and further future research is required.
Statistics
-
424 Viewed
-
1 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
권태윤
/ 2010
/
Antecedents and Consequence of Affective Commitment in Banking : The Moderating Role of Calculative Commitment
/ 마케팅논집(Journal of Marketing Studies)
/ 한국전략마케팅학회
18(4)
: 109~124
[journal]
김지희
/ 2010
/
A Study on the Relations among Experience Element, Pleasure, Satisfaction and Behavioral Intention of Hotel Package Product
/ 소비문화연구
/ 한국소비문화학회
13(1)
: 39~60
[journal]
김홍범
/ 2002
/ 우리나라 쇼핑관광의 활성화 방안에 관한 연구
/ 호텔관광경영연구
15
: 59~82
[journal]
박수경
/ 2007
/
Effects of Experience on Enjoyment, Satisfaction, and Revisit Intention : Pine and Gilmore's Experience Economy Perspective
/ 광고연구
/ 한국방송광고공사
(76)
: 55~78
[journal]
박성현
/ 1999
/ 관계마케팅 실현을 위한 고객만족이 구매의도에 미치는 영향
/ 경영논총
17(2)
: 126~138
[journal]
박종희
/ 2004
/
A Study on the Factors Influencing on College Students' Satisfation: The Effect of Organizational Citizenship Behavior
/ 소비문화연구
/ 한국소비문화학회
7(3)
: 103~124
[journal]
박현실
/ 2010
/
A Study on Customer Satisfaction, Consumer Commitment, and Relational Outcomes in Coffee Houses
/ 한국조리학회지
/ 한국조리학회
16(5)
: 25~36
[journal]
박준철
/ 2003
/
The Effect of Internet Shopping Mall User's Customer Satisfaction on Trust, Commitment, and Customer Loyalty Behaviors
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
13(3)
: 131~150
[journal]
서용한
/ 2013
/
The Moderating effects of clothing consumers' regulatory focus on the relationship between shopping experience and impulsive buying
/ 경영과 정보연구
/ 대한경영정보학회
32(2)
: 237~257
[journal]
손대현
/ 2007
/
Analysis of Corea Entertainment Industry and Hallyu
/ 관광레저연구
/ (사)한국관광레저학회
19(2)
: 339~354
[journal]
송학준
/ 2011
/
A Study of Festival Visitors's Loyalty based on Experience Economy - The Case of Boryeong Mud Festival -
/ 관광연구
/ 대한관광경영학회
25(6)
: 179~198
[journal]
신동주
/ 2010
/
The Effects of Experiential Factors on Enjoyment, Satisfaction and Behavioral Intention in an Event: An Application of Pine & Gilmore’s Experience Theory
/ 관광학연구
/ 한국관광학회
34(9)
: 251~270
[confproc]
양필수
/ 2008
/ 주제공원의 엔터테인먼트요소 체험이 관광만족, 고객 충성도에미치는 영향
/ 한국관광학회 학술대회 발표논문집
[journal]
오정근
/ 2008
/
The Impact of Experiential Festival Attributes and Festival Environmental Cues on Visitor’s Satisfaction:Comparative Analysis of Experiential Festival & Watching Festival
/ 관광학연구
/ 한국관광학회
32(4)
: 301~324
[journal]
유근준
/ 2014
/
Examining the Impact of Experience on Festival Visitors' Behavioral Intentions and Supports based on the 4 Experience Economy Theory: Focused on the Yangyang Songi Festival of Gangwon province
/ 관광레저연구
/ (사)한국관광레저학회
26(3)
: 263~281
[journal]
유병희
/ 2007
/
A Study on the Effects of Three Dimensions of Switching Costs on Customer Commitment to a Service Provider
/ 연세경영연구
/ 경영연구소
44(2)
: 213~235
[journal]
이주현
/ 2012
/
Segmentation of Tourism Festival Visitors by Experience Realms: Focus on Pine and Gilmore`s Experience Realms
/ 관광학연구
/ 한국관광학회
36(2)
: 81~100
[journal]
정석순
/ 2013
/ 전시 체험요소(4Es)와 여가만족과의 관계연구: 트릭아트 전시장을 방문한 주부들을 대상으로
/ 이벤트컨벤션연구
9(1)
: 75~90
[journal]
주현식
/ 2011
/
Effects of Relation Benefit of Hotel Service Relation Value and Customer Gets by Affective Commitment, Behavioral Intention
/ 관광레저연구
/ (사)한국관광레저학회
23(7)
: 77~94
[journal]
천덕희
/ 2013
/
Effects of Cruisers' Experiences on Affective and Cognitive Responses: Based on Experience Economy Theory and PA Model
/ 관광학연구
/ 한국관광학회
37(9)
: 185~206
[journal]
천덕희
/ 2011
/
A Study on how E-Service Quality of Low Cost Airlines will Affect Customer's Satisfaction and Trust, Commitment and Loyalty
/ 관광연구
/ 대한관광경영학회
26(3)
: 433~454
[journal]
하동현
/ 2009
/
Effects of DaeguㆍGyeongbuk's Foreign Tourist Experience on Enjoyment, Satisfaction, and Loyalty: Pine and Gilmore's Experience Economy Perspective
/ 관광연구
/ 대한관광경영학회
24(5)
: 359~380
[journal]
하동현
/ 2012
/
The Effects of Tourist Destination Experiences on Enjoyment: Focused on a Moderating Role of Service Quality
/ 한국사진지리학회지
/ 한국사진지리학회
22(3)
: 127~138
[report]
한국관광공사
/ 2012
/ 외래 관광객 실태조사
[journal]
한숙영
/ 2006
/
The Experience Realms of Heritage Tourism: From the Perspective of Utilitarian and Hedonic Value
/ 관광학연구
/ 한국관광학회
30(3)
: 11~28
[journal]
한숙영
/ 2005
/
Verification on Experience Realms of Pine and Gilmore: The Case of Participants’ Satisfaction of Experiential Activities at Hansan Ramie Festival
/ 관광학연구
/ 한국관광학회
29(2)
: 131~148
[journal]
Anderson, E. W.
/ 1994
/ Customer satisfaction, market share and profitability
/ Journal of Marketing
58(1)
: 53~66
[journal]
Babin, B. J.
/ 1994
/ Work and/or fun : Measuring hedonic and utilitarian shopping value
/ Journal of Consumer Research
20(4)
: 644~656
[journal]
Bansal, H. S.
/ 2004
/ A three-component model of customer commitment to service providers
/ Journal of the Academy of Marketing Science
32(3)
: 234~250
[journal]
Bigne, J. E.
/ 2005
/ The theme park experience : An analysis of pleausre, arousal and satisfaction
/ Tourism Management
26(6)
: 833~844
[journal]
Biocca, F.
/ 1995
/ Virtual reality technology a tutorial
/ Journal of Communication
42(4)
: 23~71
[journal]
Bitner, M. J.
/ 2000
/ Technology infusion in service encounters
/ Journal of Academy of Marketing Science
28
: 138~149
[journal]
Brown, T. J.
/ 2005
/ Spreading the word : Investigating antecedents of consumers’ positive word-of mouth intentions and behavior in a retailing context
/ Journal of the Academy of Marketing Science
33(2)
: 123~138
[journal]
Cronin, J. J.
/ 1992
/ Measuring service quality : A reexamination and extention
/ Journal of Marketing
56(3)
: 55~68
[journal]
Donovan, R. J
/ 1982
/ Store atmosphere : An environmental psychology approach
/ Journal of Retailing
58(1)
: 34~57
[book]
Fletcher, G. P.
/ 1993
/ Loyalty : An Essay On The Morality of Relationships
/ Oxford university press
[journal]
Fornell, C.
/ 1996
/ The american customer satisfaction index : Nature, purpose and finding
/ Journal of Marketing
60(4)
: 7~18
[journal]
Gardner, M. P.
/ 1985
/ Mood states and consumer behavior : A critical review
/ Journal of Consumer Research
12(3)
: 281~300
[journal]
Geyskens, I. J.
/ 1996
/ The effect of trust and interdependence on relationship commitment : A trans-atlantic study
/ International Journal of research in Marketing
13
: 303~317
[journal]
Gilliland, D. I.
/ 2002
/ Two sides to attitudinal commitment : The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels
/ Journal of the Academy of Marketing Science
30(1)
: 24~43
[journal]
Gruen, W. T.
/ 2000
/ Relationship marketing activities, commitment and membership behaviors in professional associations
/ Journal of Marketing
64
: 34~49
[book]
Hair, J. F.
/ 2010
/ Multivariate Data Analysis
/ Pearspm Prentice Hall
[journal]
Hallowell, R.
/ 1996
/ The relationships of customer satisfaction, customer loyalty, and profitability : An empirical study
/ International Journal of Service Industry Management
7(4)
: 27~42
[journal]
Holbrook, M. B.
/ 1982
/ The experiential aspects of consumption : Consumer fantasies, feelings, and fun
/ Journal of Consumer Research
9(2)
: 132~140
[journal]
Hosany. S.
/ 2010
/ Dimensions of cruisers’ experiences, satisfaction and intention to recommend
/ Journal of Travel Research
49(3)
: 351~364
[journal]
Johnson, M. D.
/ 2001
/ The evolution and future of national customer satisfaction index models
/ Journal of Economic Psychology
22(2)
: 217~245
[journal]
Kim, S.
/ 2005
/ Serve acute respiratory syndrmoe, Tourism and Media
/ International Journal of Tourism Research
7
: 11~25
[journal]
Knuston, B. J.
/ 2003
/ Identifying the dimensions of the experience construct: Development of the model
/ Journal of Quality Assurance in Hospitality and Tourism
4(3/4)
: 23~35
[journal]
Lohse, G. L.
/ 1998
/ Electronic shopping
/ Communications of the ACM
41
: 81~87
[journal]
Meyer, J. P.
/ 2000
/ HRM practices and organizational commitment : Test of a mediated model
/ Canadian Jornal of Administrative Sciences
17(4)
: 319~331
[journal]
Morgan, R. M.
/ 1994
/ The commitment-trust theory of relationship marketing
/ Journal of Marketing
58(7)
: 20~38
[book]
Mowday, R.
/ 1982
/ Employee-Organization Linkages : The Psychology of Commitment, Absenteeism, And Turnover
/ Academic Press
[journal]
Oh, H.
/ 1999
/ Service quality, customer satisfaction and customer value : A holistic perspective
/ International Journal of Hospitality Management
18(1)
: 67~82
[journal]
Oh, H.
/ 1997
/ Customer satisfaction and service quality : A critical review of the literature and research implications for the hospitality industry
/ Hospitality Research Journal
20(3)
: 35~64
[journal]
Oliver, R. L.
/ 1980
/ A cognitive model of the antecedent and consequences of satisfaction decisions
/ Journal of Marketing Research
17(4)
: 460~469
[book]
Oliver, R. L.
/ 1997
/ Satisfaction : A Behavioural Perspective On The Consumer
/ McGraw-Hill, Inc
[journal]
Pine, B. J.
/ 1998
/ Welcome to the experience economy
/ Harvard Business Review
76(4)
: 97~105
[journal]
Schmitt, B.
/ 1999
/ Experiential marketing
/ Journal of Marketing Management
15
: 53~67
[journal]
Stamboulis, Y.
/ 2003
/ Innovation strategis and technology for experience-based tourism
/ Tourism Management
24(1)
: 35~43
[journal]
Unger, L. S.
/ 1983
/ On the meaning of leisure : An investigation of some determinants of the subjective experience
/ Journal of Consumer Research
9(4)
: 381~392
[journal]
Wakefield, K. L.
/ 1998
/ Excitement at the mall : Determinants and effects on shopping response
/ Journal of Consumer Research
9(4)
: 381~392
[journal]
Wang, D.
/ 2004
/ Hong Konger’s cross-border consumption and shopping in Shenzhen : Patterns and motivation
/ Journal of Retailing and Consumer Services
11(3)
: 149~159
[journal]
Wetzels, M.
/ 1998
/ Marketing service relationships: The role of commitment
/ Journal of Business &Industrial Maketing
13(4/5)
: 406~423
[journal]
Wu, C. H. J.
/ 2009
/ Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
/ International Journal of Hospitality Management
28(4)
: 586~593