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The Relationship among Physical Environment, Internal Response and Job Satisfaction of Employees in the Korean Galbi Restaurants

Kang, Yun-Sik 1 Sukbin Cha 2

1남서울대학교
2순천향대학교

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ABSTRACT

The purpose of this research is to investigate the effect of physical environment on internal response, and job satisfaction of employees in Korean Galbi restaurants. The data collected from a survey of 229 restaurant employees in Seoul metropolitan area was analyzed. The factor analysis showed that there were four dimensions for physical environment(cleanliness, attractiveness, functionality, & convenience), two dimensions for internal response(stable response & cognitive response), & one dimension for job satisfaction. The findings of the study showed that cleanliness had a positive effect on stable response while attractiveness had a positive effect on stable and cognitive response. Functionality had a positive effect on cognitive response. Only cognitive response had a positive effect on job satisfaction. The study concludes with the implications of the study and future research.

Citation status

* References for papers published after 2022 are currently being built.