@article{ART001978378},
author={Jang, Jeung-Hun and Moon-Soo Cho},
title={The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2015},
volume={39},
number={3},
pages={59-73},
doi={10.170861/JTS.2015.39.1.59}
TY - JOUR
AU - Jang, Jeung-Hun
AU - Moon-Soo Cho
TI - The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju
JO - Journal of Tourism Sciences
PY - 2015
VL - 39
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 59
EP - 73
SN - 1226-0533
AB - This study aims to examine the relationship among employees' EVP, job satisfaction, organizational commitment, and customer orientation. It constructed a theoretical framework in order to conduct empirical research. It also provides the appropriate suggestions for effective hotel human resources management. The study used a self-administrated questionnaire survey as a main data collection and conducted from 1st of February 2014 16th February 2014. from employees in the 7 deluxe hotels (3 deluxe hotels in Jejusi, 4 deluxe hotels in Seogwiposi) in Jeju. 364 out of 400 questionnaires were utilized for data analysis. This study had drawn three main findings. First, EVP was significantly related to jab satisfaction, while it did not shown statistically significant relationship with organization commitment and customer orientation. Second, job satisfaction made the meaningful statistical influence of organization commitment. Third, both job satisfaction and organization commitment were significantly associated with customer orientation. These findings can be theoretically and practically useful for hotel study and hotel human resource management.
KW - Employee value proposition;Job satisfaction;Organizational commitment;Customer orientation
DO - 10.170861/JTS.2015.39.1.59
ER -
Jang, Jeung-Hun and Moon-Soo Cho. (2015). The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju. Journal of Tourism Sciences, 39(3), 59-73.
Jang, Jeung-Hun and Moon-Soo Cho. 2015, "The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju", Journal of Tourism Sciences, vol.39, no.3 pp.59-73. Available from: doi:10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun, Moon-Soo Cho "The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju" Journal of Tourism Sciences 39.3 pp.59-73 (2015) : 59.
Jang, Jeung-Hun, Moon-Soo Cho. The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju. 2015; 39(3), 59-73. Available from: doi:10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun and Moon-Soo Cho. "The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju" Journal of Tourism Sciences 39, no.3 (2015) : 59-73.doi: 10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun; Moon-Soo Cho. The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju. Journal of Tourism Sciences, 39(3), 59-73. doi: 10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun; Moon-Soo Cho. The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju. Journal of Tourism Sciences. 2015; 39(3) 59-73. doi: 10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun, Moon-Soo Cho. The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju. 2015; 39(3), 59-73. Available from: doi:10.170861/JTS.2015.39.1.59
Jang, Jeung-Hun and Moon-Soo Cho. "The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju" Journal of Tourism Sciences 39, no.3 (2015) : 59-73.doi: 10.170861/JTS.2015.39.1.59
