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The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju

Jang, Jeung-Hun 1 Moon-Soo Cho 1

1제주대학교

Accredited

ABSTRACT

This study aims to examine the relationship among employees' EVP, job satisfaction, organizational commitment, and customer orientation. It constructed a theoretical framework in order to conduct empirical research. It also provides the appropriate suggestions for effective hotel human resources management. The study used a self-administrated questionnaire survey as a main data collection and conducted from 1st of February 2014 16th February 2014. from employees in the 7 deluxe hotels (3 deluxe hotels in Jejusi, 4 deluxe hotels in Seogwiposi) in Jeju. 364 out of 400 questionnaires were utilized for data analysis. This study had drawn three main findings. First, EVP was significantly related to jab satisfaction, while it did not shown statistically significant relationship with organization commitment and customer orientation. Second, job satisfaction made the meaningful statistical influence of organization commitment. Third, both job satisfaction and organization commitment were significantly associated with customer orientation. These findings can be theoretically and practically useful for hotel study and hotel human resource management.

Citation status

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