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@article{ART001987001},
author={Ryu, Ki Sang and Son, Yong-Hyun and Woo Jong Kim},
title={The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2015},
volume={39},
number={4},
pages={39-57},
doi={10.170861/JTS.2015.39.1.39}

TY - JOUR
AU - Ryu, Ki Sang
AU - Son, Yong-Hyun
AU - Woo Jong Kim
TI - The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight
JO - Journal of Tourism Sciences
PY - 2015
VL - 39
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 39
EP - 57
SN - 1226-0533
AB - This study explored the dimensions of the physical environment of the luxury flight A380 and examined its influences on pleasure, arousal, and subsequently customer satisfaction and behavioral intentions by using the expanded Mehrabian-Russell model. Data were collected on the luxury flight A380 while in-flight. Exploratory factor analysis found six dimensions of the physical environment of A380: (1) ambience & cleanliness, (2) flight attendants, (3) entertainments & seating comfort, (4) design & signs, (5) layout, and (6) amenities. Results derived from a structural model verified that entertainments & seating comfort and layout positively induced both pleasure and arousal. Design & signs significantly produced favorable pleasure, and flight attendants significantly generated favorable arousal. In addition, both pleasure and arousal had significant effects on customer satisfaction. Finally, behavioral intentions were influenced by pleasure and customer satisfaction. The findings provide meaningful implications for both theoretical and practical aspects in the luxury flight perspective.
KW - Luxury flight;Physical environments;Pleasure;Arousal;Customer satisfaction;Behavioral intentions
DO - 10.170861/JTS.2015.39.1.39
ER -

Ryu, Ki Sang, Son, Yong-Hyun and Woo Jong Kim. (2015). The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight. Journal of Tourism Sciences, 39(4), 39-57.

Ryu, Ki Sang, Son, Yong-Hyun and Woo Jong Kim. 2015, "The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight", Journal of Tourism Sciences, vol.39, no.4 pp.39-57. Available from: doi:10.170861/JTS.2015.39.1.39

Ryu, Ki Sang, Son, Yong-Hyun, Woo Jong Kim "The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight" Journal of Tourism Sciences 39.4 pp.39-57 (2015) : 39.

Ryu, Ki Sang, Son, Yong-Hyun, Woo Jong Kim. The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight. 2015; 39(4), 39-57. Available from: doi:10.170861/JTS.2015.39.1.39

Ryu, Ki Sang, Son, Yong-Hyun and Woo Jong Kim. "The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight" Journal of Tourism Sciences 39, no.4 (2015) : 39-57.doi: 10.170861/JTS.2015.39.1.39

Ryu, Ki Sang; Son, Yong-Hyun; Woo Jong Kim. The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight. Journal of Tourism Sciences, 39(4), 39-57. doi: 10.170861/JTS.2015.39.1.39

Ryu, Ki Sang; Son, Yong-Hyun; Woo Jong Kim. The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight. Journal of Tourism Sciences. 2015; 39(4) 39-57. doi: 10.170861/JTS.2015.39.1.39

Ryu, Ki Sang, Son, Yong-Hyun, Woo Jong Kim. The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight. 2015; 39(4), 39-57. Available from: doi:10.170861/JTS.2015.39.1.39

Ryu, Ki Sang, Son, Yong-Hyun and Woo Jong Kim. "The Impact of In-flight Physical Environments on Behavioral Intentions: Focusing on the Luxury Flight" Journal of Tourism Sciences 39, no.4 (2015) : 39-57.doi: 10.170861/JTS.2015.39.1.39