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The Effects of Flight Attendant’s Job Characteristics on Their Job Satisfaction

EUIJIN HAN 1 Han, Beom-Soo 2

1호남대학교
2경기대학교 여가관광개발학과

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ABSTRACT

This study aims to verify the effect of the job characteristics of flight attendants on psychological states and job satisfaction, and to find out the intermediary role of psychological experience. For data collection, self-administered questions were used targeting flight attendants of major airlines in Korea. The results of research are as follows: First, among the job characteristic factors, task significance, feedback and task identity had positive effect on experienced meaningfulness, experienced responsibility and experienced disengagement respectively, and task identity had a negative effect on experienced meaningfulness. Second, among psychological experiencing factors, experienced meaningfulness, experienced responsibility, and knowledge of actual results had a positive effects on job satisfaction, and experienced disengagement had a negative effect on job satisfaction. Third, among the psychological experiencing factors, factors other than experienced responsibility had a mediating effect with job characteristic and job satisfaction.

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