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A Development of Hotel-Mentoring Function Index (H-MFI) for Employees

정욱 1 Kim, Sung Hyuk 1 Han Hee-Sup 1

1세종대학교

Accredited

ABSTRACT

Despite of the criticality of mentoring in organizational behavior, a reliable scale thoroughly capturing mentoring function is rare. Scales for Mentoring Function Index (MFI) available in the extant literature include inconsistent dimensions and factor-analytic results. In addition, to the best of our knowledge, this is no scale particularly designed to capture hotel mentoring function. Filling this gap, the purpose of this research was to develop a Hotel-Mentoring Function Index(H-MFI) for employees reflecting characteristics of hotel organizations. In order to achieve this objective, in this study, both qualitative and quantitative approaches were utilized. In particular, we identified four major factors of H-MFI through a qualitative process comprising the extensive review of literature and focus group discussion. Additionally, several unnecessary items were excluded during this process. Subsequently, a quantitative approach was used with the samples of actual hotel employees. Results of the data analysis revealed that the four identified factors included an appropriate level of reliability and construct validity (convergent and discriminant). Moreover, findings of the confirmatory factor analytic approach showed that the four-factor structure of the H-MFI contained a satisfactory fit to the data. Overall, we successfully achieve our research purpose by developing a reliable scale for mentoring function for hotel employees. This study includes an important theoretical meaning in that this research was the first that provide a H-MFI developed through a intricate psychometric procedure based on both qualitative and quantitative approaches. Practically, H-MFI can be widely used to effectively measure mentoring function for employees in the lodging industry.

Citation status

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