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The Effects of Perceived Corporate Social Responsibility on Employees’ Trust, Commitment, Satisfaction, and Turnover Intention

ARam Jung 1 Ryu, Ki Sang 2

1세종대학교 조리외식경영학과
2세종대학교

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ABSTRACT

The purpose of this study is to analyze the effects of corporate social responsibility(CSR) on employee’s organizational trust, organizational commitments, job satisfaction, and turnover intention. A survey was conducted on 286 employees and 255 samples were finally used for the data analysis to test hypotheses using the structural equation model, Results revealed that employees’ CSR partially influenced their trust. In particular, the ethical and legal responsibility of CSR had positive effects on organizational trust. Additionally, organizational trust had positive effects on both affective commitment and continuance commitment. Accordingly, both affective and continuance commitments positively influenced employee satisfaction. Finally, the satisfaction affected their turnover intention. In the final section, both practical and theoretical implications were discussed.

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