@article{ART002083887},
author={안주영 and Jung, Hyunkyung and Cho, Yong-hyun},
title={Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2016},
volume={40},
number={3},
pages={89-108},
doi={10.17086/JTS.2016.40.3.89.108}
TY - JOUR
AU - 안주영
AU - Jung, Hyunkyung
AU - Cho, Yong-hyun
TI - Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement
JO - Journal of Tourism Sciences
PY - 2016
VL - 40
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 89
EP - 108
SN - 1226-0533
AB - This study aims to figure out the Quality of Job(QoJ) perceived by travel agents and what is to be improved using Importance-Performance Analysis (IPA) and to examine the effects of QoJ on their organizational commitment(OC) and savings for retirement. The survey was conducted on travel agents in the Seoul metropolitan area and 200 valid responses were analyzed. The main results are as follows: First, an importance level of QoJ(3.813) was higher than that of performance(3.094) and ‘reward’ is the most urgent factor to be improved among 7 QoJ factors of ‘relationship’, ‘work condition’, ‘job reputation’, ‘reward’, ‘welfare’, ‘employment security’, and ‘development possibility’. Second, the ‘reward’ factor has positive effects on emotional/ normative/continuous OC and the ‘relationship’ factor has a positive effect on normative OC. Furthermore, ‘employment security’ factor has a positive effect on savings for retirement. Finally, the level of perceived QoJ factors varies according to the employees’ gender, major, company size and desired time to retire.
KW - Quality of job;Travel agent;Organizational commitment;Savings against retirement;Important-performance analysis
DO - 10.17086/JTS.2016.40.3.89.108
ER -
안주영, Jung, Hyunkyung and Cho, Yong-hyun. (2016). Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement. Journal of Tourism Sciences, 40(3), 89-108.
안주영, Jung, Hyunkyung and Cho, Yong-hyun. 2016, "Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement", Journal of Tourism Sciences, vol.40, no.3 pp.89-108. Available from: doi:10.17086/JTS.2016.40.3.89.108
안주영, Jung, Hyunkyung, Cho, Yong-hyun "Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement" Journal of Tourism Sciences 40.3 pp.89-108 (2016) : 89.
안주영, Jung, Hyunkyung, Cho, Yong-hyun. Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement. 2016; 40(3), 89-108. Available from: doi:10.17086/JTS.2016.40.3.89.108
안주영, Jung, Hyunkyung and Cho, Yong-hyun. "Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement" Journal of Tourism Sciences 40, no.3 (2016) : 89-108.doi: 10.17086/JTS.2016.40.3.89.108
안주영; Jung, Hyunkyung; Cho, Yong-hyun. Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement. Journal of Tourism Sciences, 40(3), 89-108. doi: 10.17086/JTS.2016.40.3.89.108
안주영; Jung, Hyunkyung; Cho, Yong-hyun. Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement. Journal of Tourism Sciences. 2016; 40(3) 89-108. doi: 10.17086/JTS.2016.40.3.89.108
안주영, Jung, Hyunkyung, Cho, Yong-hyun. Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement. 2016; 40(3), 89-108. Available from: doi:10.17086/JTS.2016.40.3.89.108
안주영, Jung, Hyunkyung and Cho, Yong-hyun. "Job Quality as Perceived by Travel Agents and its Effect on their Organizational Commitment and Savings for Retirement" Journal of Tourism Sciences 40, no.3 (2016) : 89-108.doi: 10.17086/JTS.2016.40.3.89.108
