Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
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The Role of Leadership Trust and Co-worker Trust on the Cooperative Behavior of Hotel Employees: The Mediating Role of Team Identification and the Moderating Role of Employment Status
- Journal of Tourism Sciences
- Abbr : JTS
- 2017, 41(4), pp.11-27
- DOI : 10.17086/JTS.2017.41.4.11.27
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Chun, Byung-gil 1, Kim Young Joong 1
1동국대학교
Excellent Accredited
ABSTRACT
The purpose of this study is to verify the mediating effect of team identification that becomes pronounced because of the trust in leadership & trust in co-workers and to show that these factors influence subsequent cooperative behavior. Furthermore, the moderating effect of employment status in relationships among the leader trust & co-worker trust, team identification, cooperative behavior of hotel service employees will be analyzed. We conducted a survey of 450 hotel-service employees and analyzed data collected from 372 employees after removing 78 unreliable responses. As a result of a SEM analysis to confirm hypotheses, it was found that leader trust & co-worker trust had a positive effect on team identification. Team identification also had a positive influence on the cooperative behavior of hotel service employees. It was found that team identification had a partially mediating effect on the relationship between leader trust & co-worker trust and cooperative behavior. A moderating effect of employment status in the relationship between the co-worker trust and the team identification was also found.
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