Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
The Effect of a Work-Life Balance on Social Support, Affective Commitment, Job Satisfaction and Turnover Intention of Employees: Focusing on the Hospitality Industry
- Journal of Tourism Sciences
- Abbr : JTS
- 2017, 41(8), pp.31-51
- DOI : 10.17086/JTS.2017.41.8.31.51
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
김미정 1, You, Hyung-Sook 2
1동의대학교 호텔컨벤션경영학과
2동의대학교
Excellent Accredited
ABSTRACT
The research results demonstrate that a work-life balance is related to factors associated with individual and organizational efficiency in terms of organizational commitment, job satisfaction and turnover intention. The results were obtained from a survey conducted using questionnaires distributed to employees working in the hospitality industry throughout Busan. A total of 325 questionnaires were used for final analysis. The results of empirical analysis identified three sub factors of work life balance among hospitality industry employees and these were: work-family, work-leisure and work-growth. Among them, work-leisure and work-growth were proven to have a positive effect on affective commitment. Moreover, affective commitment was found to have a positive effect on job satisfaction while having a negative effect on turnover intention. Additionally, multiple group analysis was conducted on the level of awareness of social support. The results were that superior support affected employee commitment. However, colleague support did not lead to a moderating effect. The study showed that young employees in the hospitality business prefer a work environment in which they can control their own lives through a work life balance. The research results indicate that businesses would increase their employee commitment and performance by improving their individual quality of life.
Statistics
-
493 Viewed
-
2 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[report]
고경훈
/ 2009
/ 지방자치단체장의 리더십과 조직성과 및 행정발전의 관계에 관한 연구
/ 한국지방행정연구원
[thesis]
김귀례
/ 2008
/ 주 5일제 근무와 직장생활에 관한질적 연구: KORAIL 종사자를 중심으로
/ 석사
/ 서울과학기술대학교
[thesis]
김나형
/ 2011
/ 상사-부하 관계(LMX)의 질과 부하 직원의 경력만족, 업무성과, 업무관련 정서적 웰빙(JAWS)에 대한 연구 : 멘토링의 조절효과를 중심으로
/ 석사
/ 고려대학교 대학원
[thesis]
김명희
/ 2014
/ 중복 장애인 가족의 삶의 질과 영향 요인에 관한 연구
/ 박사
/ 충남대학교 대학원
[journal]
김복태
/ 2012
/
Work-Family Balance Policy and Organizational Performance in Korean Culture & Content Industries
/ 한국인사행정학회보
/ 한국인사행정학회
11(1)
: 199~216
[thesis]
김선정
/ 2005
/ 직장과 가정 간의 갈등이 직무성과에 미치는 영향에 관한 연구 : 개인특성과 사회적 지원의 조절효과를 중심으로
/ 석사
/ 홍익대학교 대학원
[thesis]
김완태
/ 2014
/ 일과 생활의 균형(Work-Life Balance)이 조직시민행동과 직무관련태도에 미치는 영향
/ 석사
/ 성균관대학교 경영대학원
[journal]
김정운
/ 2008
/
A Study on the Development of a ‘Work-Life Balance’ Scale
/ 여가학연구
/ 여가문화학회
5(3)
: 53~69
[journal]
김정운
/ 2005
/ ‘일과 삶의조화(Work-Life Balance)’에 대한 개념적이해와 효과성
/ 여가학연구
2(3)
: 29~48
[journal]
김종관
/ 2009
/
The Effect Of Organizational Structure, Organizational Culture, WLB Policy On Organizational Efficiency - Focused On Mediation Effect Of Work-Life Balance -
/ 인적자원관리연구
/ 한국인적자원관리학회
16(4)
: 57~78
[journal]
김주엽
/ 2011
/
An Empirical study on the Relationships among Work-Life Balance, Job Satisfaction, and Turnover Intention
/ 인적자원개발연구
/ 한국인적자원개발학회
14(1)
: 1~29
[journal]
김지현
/ 2014
/
The Effects of Perception of Organizational and Supervisor Support on the Job Attitude - Focusing on Intervening Effect of Affective Commitment -
/ 비서·사무경영연구
/ 한국비서학회
23(1)
: 95~120
[thesis]
김진형
/ 2013
/ 바리스타의 직무특성이 직무만족, 이직의도에 미치는 영향에 관한 연구
/ 석사
/ 경기대학교 대학원
[journal]
박규은
/ 2012
/
The Effects of Job Embeddedness on Job Satisfaction, Organizational Commitment of Hotel and Food Service Employee
/ 관광연구저널
/ 한국관광연구학회
26(1)
: 351~366
[thesis]
박영수
/ 2008
/ 대학행정의 직무 스트레스와 만족도에 관한 연구
/ 박사
/ 수원대학교 대학원
[thesis]
박영진
/ 2013
/ 여행기업 관리자의 리더십 유형이 직장 내에서 직원들의 직업존중감과 직장만족 및 이직의도에 미치는 영향
/ 박사
/ 경희대학교 대학원
[journal]
박종철
/ 2011
/
The Impact of Transformational Leadership in Superior on Trust and Job Satisfaction, Organizational Commitment in The Hotel Employees'.
/ 관광레저연구
/ (사)한국관광레저학회
23(4)
: 79~98
[thesis]
박지원
/ 1985
/ 사회적 지지 척도 개발을 위한 일 연구
/ 박사
/ 연세대학교 대학원
[journal]
박호현
/ 2015
/
A Study on the Effects of Hotel Employee’s Work-Family Conflict between the Emotional Labor and Job Satisfaction - Focused on the deluxe hotels in Daejeon -
/ 관광경영연구
/ 관광경영학회
19(2)
: 133~154
[journal]
백수진
/ 2016
/
Effects of Internal Marketing on the Organizational Commitment of Super - Deluxe Hotel Employees: Focusing on The Moderating Effects of Rank
/ 관광학연구
/ 한국관광학회
40(10)
: 189~206
[thesis]
백완종
/ 2009
/ 대학교 직원의 조직만족도에 대한 연구 : 직장·직무·사회적 평가 요인을 중심으로
/ 박사
/ 고려대학교 대학원
[journal]
서철현
/ 2000
/ 호텔종사원이 지각하는 조직의 신뢰가 조직시민행동에 미치는 영향과 직무만족의 매개역할
/ 관광연구
15(2)
: 135~156
[journal]
손혜경
/ 2011
/ 스웨덴 내 가사서비스에 대한 세금감면제도 도입 배경 및 사회경제적 효과
/ 국제노동브리프
9(4)
: 78~86
[journal]
심철현
/ 2013
/
Employees' Work Life Balance in Hotel Organization influencing Subjective Career Success and Career Commitment
/ 관광연구
/ 대한관광경영학회
28(3)
: 307~325
[thesis]
여인주
/ 2015
/ 사회적 지지와 정서조절이 호텔조직구성원의 고객지향성에 미치는 영향: 긍정심리자본의 매개효과
/ 박사
/ 경기대학교
[journal]
오창현
/ 2016
/
A Study on the Effect of Workaholism on Work-Family Conflict and Organizational Citizenship Behavior among Hospitality Industry Employee’s: The Moderating Effect of Self-Efficacy
/ 관광학연구
/ 한국관광학회
40(6)
: 163~187
[thesis]
유은혜
/ 2015
/ 비서직 종사자의 일과 생활의 균형이 정서적 몰입, 직무몰입 및 주관적 경력성공에 미치는 영향
/ 석사
/ 이화여자대학교
[journal]
유성경
/ 2011
/
Relationships of Individual Charateristics, Social Support, and Work-Family Conflict/Enhancement Among Korean Working Mothers
/ 상담학연구
/ 한국상담학회
12(6)
: 1955~1975
[journal]
유제호
/ 2013
/ 진정성 리더십과 자기 효능감이 조직 유효성에 미치는 영향
/ 노동연구
25
: 219~256
[thesis]
이강수
/ 2014
/ 가족친화제도가 구성원의 조직몰입과 혁신행동에 미치는 영향 : 일·생활 균형(WLB)의 역할
/ 박사
/ 전북대학교 대학원
[journal]
이기은
/ 2011
/
An Empirical Study on the Influence of Social Supports and Exchange Relations on Employees' Innovative Behavior
/ 대한경영학회지
/ 대한경영학회
24(2)
: 943~961
[journal]
이선호
/ 2003
/ 외식산업 조리자의직무만족과 이직성향에 대한 실태분석
/ 한국조리학회지
9(4)
: 37~53
[thesis]
이영곤
/ 2012
/ 대학 행정직원의 직무만족도에 관한 연구
/ 석사
/ 금오공과대학교 교육대학원
[journal]
이요행
/ 2005
/
The Effect of Family Supportive Organizational Culture on Organizational Commitment, Work Satisfaction, Turnover Intention, and Family Life Satisfaction: The Mediating Effect of Work-Family Conflict Focused
/ 한국심리학회지: 산업 및 조직
/ 한국산업및조직심리학회
18(3)
: 639~657
[thesis]
이유덕
/ 2009
/ 종업원의 직장-가정 갈등에 관한 연구 : 조직 및 가족지원에 따른 조절효과를 중심으로
/ 박사
/ 순천향대학교 대학원
[thesis]
이윤경
/ 2009
/ 일과 생활의 균형(Work-Life Balance)이 조직유효성에 미치는 영향
/ 석사
/ 부산대학교 대학원
[journal]
이종찬
/ 2012
/
The Effects of Perceived Organizational Support and Leader-Member Exchange on Members' Attitudes and Behaviors
/ 대한경영학회지
/ 대한경영학회
25(3)
: 1361~1377
[journal]
이화용
/ 2012
/
Impact of Support from Spouses and Supervisors on Career Commitment and Work-Life Conflict among Married Workers
/ 직업교육연구
/ 한국직업교육학회
31(2)
: 45~66
[journal]
임인숙
/ 2003
/
Obstacles to the Implementa tion of Child -care Policies in Korean Businesses
/ 가족과 문화
/ 한국가족학회
15(3)
: 3~3
[thesis]
장효철
/ 2015
/ WLB와 상사신뢰가 조직몰입에 미치는 영향에 관한 연구
/ 석사
/ 금오공과대학교
[journal]
전길양
/ 2000
/ 배우자 사별노인의 자기효능감, 사회적 지지 및 심리적 적응에 관한연구
/ Family and Environment Research
38(1)
: 155~170
[journal]
전병길
/ 2017
/
The Role of Leadership Trust and Co-worker Trust on the Cooperative Behavior of Hotel Employees: The Mediating Role of Team Identification and the Moderating Role of Employment Status
/ 관광학연구
/ 한국관광학회
41(4)
: 11~27
[journal]
조선배
/ 2007
/
Effect of Transformational Leadership on the Hotel Employees' Empowerment, Job Satisfaction and Organizational Commitment
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
16(5)
: 63~76
[book]
조희경
/ 2014
/ 직장인의 성공에 대한 인식과 시사점
/ 한국직업능력개발원
[journal]
차동옥
/ 2010
/
Effect of Leader-member Exchange on Affective Commitment and Continuance Commitment: The Mediating Role of Job Stress
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
10(1)
: 353~364
[journal]
최낙범
/ 2013
/
The Effects of Perception of Organizational Justice on Organizational Commitment: Focused on Interactional Justice of the Police Agency
/ 한국행정학보
/ 한국행정학회
47(3)
: 181~212
[journal]
최학수
/ 2003
/
Impacts of Organizational Culture Patterns by Hotel Management Systems on Organizational Commitment and Job Satisfaction
/ 관광연구
/ 대한관광경영학회
18(2)
: 18~321
[journal]
최현정
/ 2014
/
A Study on the Work-Family Conflict among Married Male Employees in the Hotel Industry
/ 호텔리조트연구
/ 한국호텔리조트학회
13(1)
: 185~205
[journal]
하형란
/ 2012
/
The Effects of Regulatory Focus on Organizational Commitment and Job Satisfaction in Police Officers: The Mediating Effects of Self-efficacy
/ 한국자치행정학보
/ 한국자치행정학회
26(2)
: 121~142
[report]
한국여성정책연구원
/ 2001
/ 가족친화적인 고용정책의 현황과 활성화 방안
/ 한국여성개발원
[thesis]
한나
/ 2008
/ 근로자의 일 지향성, 일 스트레스, 조직문화가 일과 삶의 조화에 미치는 영향
/ 석사
/ 이화여자대학교 대학원
[journal]
Allen, N
/ 1987
/ A longitudinal analysis of the early development and consequences of organizational commitment
/ Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement
19(2)
: 199~215
[journal]
Allen, N
/ 1991
/ Development of organizational commitment during the first year of employment : A longitudinal study of pre-and post-entry influences
/ Journal of Management
17(4)
: 717~733
[journal]
Babin, B
/ 1998
/ Employee behavior in a service environment : A model and test of potential differences between men and women
/ Journal of Marketing
62(2)
: 77~91
[journal]
Bartlett, C
/ 2002
/ Building competitive advantage through people
/ MIT Sloan Management Review
43(2)
: 34~41
[journal]
Baruch-Feldman, C
/ 2002
/ Sources of social support and burnout, job satisfaction, and productivity
/ Journal of Occupational Health Psychology
7(1)
: 84~93
[journal]
Becker, P
/ 1999
/ Scaling back : Dual-earner couples' work-family strategies
/ Journal of Marriage and the Family
61(4)
: 995~1007
[journal]
Behson, S
/ 2005
/ The relative contribution of formal and informal organizational work–family support
/ Journal of Vocational Behavior
66(3)
: 487~500
[journal]
Brown, S
/ 1993
/ Antecedents and consequences of salesperson job satisfaction : Meta-analysis and assessment of causal effects
/ Journal of Marketing Research
30(2)
: 66~70
[journal]
Buchanan, B
/ 1974
/ Building organizational commitment : The socialization of managers in work organizations
/ Administrative Science Quarterly
19(4)
: 533~546
[book]
Caplan, G
/ 1976
/ Support systems and mutual help : Multidisciplinary explorations
/ Grune & Stratton
[journal]
Chang, H
/ 2007
/ Testing the relationship between three-component organizational/occupational commitment and organizational/occupational turnover intention using a non-recursive model
/ Journal of Vocational Behavior
70(2)
: 352~368
[journal]
Cobb, S
/ 1976
/ Social support as a moderator of life stress
/ Psychosomatic Medicine
38(5)
: 300~314
[journal]
Cohen, S
/ 1985
/ Stress, social support, and the buffering hypothesis
/ Psychological Bulletin
98(2)
: 310~357
[journal]
Dubin, R
/ 1956
/ Industrial workers' worlds : A study of the"central life interests"of industrial workers
/ Social Problems
3(3)
: 131~142
[book]
George, T
/ 2008
/ Personnel/human resource management
/ INWIN Homewoos Publishers
[journal]
Guest, D
/ 2002
/ Human resource management, corporate performance and employee wellbeing : Building the worker into HRM
/ Journal of Industrial Relations
44(3)
: 335~358
[journal]
Harris, L
/ 2003
/ The consequences of dysfunctional customer behavior
/ Journal of Service Research
6(2)
: 144~161
[journal]
Hartman, S
/ 1996
/ Can the hobo phenomenon help explain voluntary turnover?
/ International Journal of Contemporary Hospitality Management
8(4)
: 11~16
[journal]
Hom, P
/ 1979
/ Comparative examination of three approaches to the prediction of turnover
/ Journal of Applied Psychology
64(3)
: 280~290
[journal]
Hsieh, L
/ 2005
/ Viral interaction and responses in chronic hepatitis C and B coinfected patients with interferon-alpha plus ribavirin combination therapy
/ Antiviral Therapy
10
: 125~133
[journal]
Karatepe, O
/ 2006
/ The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees
/ Tourism Management
27(2)
: 255~268
[journal]
Lakey, B
/ 2011
/ Relational regulation theory : A new approach to explain the link between perceived social support and mental health
/ Psychological Review
118(3)
: 482~495
[journal]
Marks, S
/ 1996
/ Multiple roles and the self : A theory of role balance
/ Journal of Marriage and the Family
58(2)
: 417~432
[journal]
Mennino, S
/ 2005
/ Home‐to‐job and job‐to home spillover : The impact of company policies and workplace culture
/ The Sociological Quarterly
46(1)
: 107~135
[journal]
Osterman, P
/ 1995
/ Work/family programs and the employment relationship
/ Administrative Science Quarterly
40(4)
: 681~700
[journal]
Price, J
/ 2001
/ Reflections on the determinants of voluntary turnover
/ International Journal of manpower
22(7)
: 600~624
[book]
Rantanen, J
/ 2011
/ Creating balance:Introducing theoretical approaches to work-life balance and testing a new typology among professionals
/ Springer Berlin Heidelberg
: 27~46
[book]
Robbins, S
/ 2007
/ Organizational behavior
/ Prentice-Hall
[journal]
Schwepker, C
/ 2001
/ Ethical climates's relationship to job satisfaction, organizational commitment, and turnover intention in the sales force
/ Journal of Business Research
54(1)
: 39~52
[journal]
Secret, M
/ 2002
/ The effects of family-friendly workplace environments on work-family stress of employed parents
/ Journal of Social Service Research
28(2)
: 21~45
[book]
Sergiovanni, T
/ 2001
/ The principalship : A reflective practice perspective
/ Allyn & Bacon/Longman Publishing
[journal]
Shumate, M
/ 2004
/ Boundaries and role conflict when work and family are co-located : A communication network and symbolic interaction approach
/ Human Relations
57(1)
: 55~74
[journal]
Stalcup, L
/ 2001
/ A model of the causes of management turnover in hotels
/ Journal of Hospitality & Tourism Research
25(1)
: 17~30
[journal]
Tausing, M
/ 2001
/ Unbinding time : Alternate work schedules and work-life balance
/ Journal of Family and Economic Issues
22(2)
: 101~119
[journal]
Van der Doef, M
/ 1999
/ The job demand-control(-support)model and psychological well-being : A review of 20 years of empirical research
/ Work &Stress
13(2)
: 87~114
[book]
Vaux, A
/ 1992
/ Assessment of social support
/ Hemisphere Publishing
[journal]
Voydanoff, P
/ 1989
/ Work and family roles and psychological distress
/ Journal of Marriage and the Family
51(4)
: 923~932
[journal]
Wadsworth, L
/ 2007
/ The effects of social support on work–family enhancement and work–family conflict in the public sector
/ Public Administration Review
67(1)
: 75~87
[journal]
Wallace, J
/ 1995
/ Organization and professional commitment in professional and nonprofessional organizations
/ Administrative Science Quarterly
40(2)
: 228~225
[journal]
Wheeler, A
/ 2007
/ When person-organization(mis)fit and(dis)satisfaction lead to turnover : The moderating role of perceived job mobility
/ Journal of Managerial Psychology
22(2)
: 203~219
[journal]
Wu, L
/ 2006
/ An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of Chinese undergraduate nursing students
/ Nurse Education Today
26(4)
: 304~314