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The Effect of a Work-Life Balance on Social Support, Affective Commitment, Job Satisfaction and Turnover Intention of Employees: Focusing on the Hospitality Industry

김미정 1 You Hyung Sook 2

1동의대학교 호텔컨벤션경영학과
2동의대학교

Excellent Accredited

ABSTRACT

The research results demonstrate that a work-life balance is related to factors associated with individual and organizational efficiency in terms of organizational commitment, job satisfaction and turnover intention. The results were obtained from a survey conducted using questionnaires distributed to employees working in the hospitality industry throughout Busan. A total of 325 questionnaires were used for final analysis. The results of empirical analysis identified three sub factors of work life balance among hospitality industry employees and these were: work-family, work-leisure and work-growth. Among them, work-leisure and work-growth were proven to have a positive effect on affective commitment. Moreover, affective commitment was found to have a positive effect on job satisfaction while having a negative effect on turnover intention. Additionally, multiple group analysis was conducted on the level of awareness of social support. The results were that superior support affected employee commitment. However, colleague support did not lead to a moderating effect. The study showed that young employees in the hospitality business prefer a work environment in which they can control their own lives through a work life balance. The research results indicate that businesses would increase their employee commitment and performance by improving their individual quality of life.

Citation status

* References for papers published after 2022 are currently being built.