KJCKorea
Journal Central

@article{ART002270492},
author={Kim Young Joong and Dong-Hwan Yoon},
title={The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={9},
pages={25-39},
doi={10.17086/JTS.2017.41.9.25.39}

TY - JOUR
AU - Kim Young Joong
AU - Dong-Hwan Yoon
TI - The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers
JO - Journal of Tourism Sciences
PY - 2017
VL - 41
IS - 9
PB - The Tourism Sciences Society Of Korea
SP - 25
EP - 39
SN - 1226-0533
AB - This study investigates the impact of organizational silence on counterproductive work behavior (CWB) and subsequent turnover intention. It also tested the difference between contract and regular workers in these relationships. To verify the hypotheses, the study used structural equation modeling (SEM) applied to 337 employees in the foodservice industry. The results show that: 1) Two types of silence behavior (acquiescent and defensive silence) significantly influence counterproductive work behavior (CWB). 2) Interpersonal CWB had a positive influence on turnover intention, whereas organizational CWB did not significantly impact turnover intention. 3) Acquiescent silence did not significantly affect turnover intention, while defensive silence did significantly influence turnover intention. 4) Contract workers showed higher turnover intention than regular workers through acquiescent silence. Limitations and future research directions are also discussed.
KW - Organizational silence;Contract worker;Counter-productive work behavior;Turnover intention
DO - 10.17086/JTS.2017.41.9.25.39
ER -

Kim Young Joong and Dong-Hwan Yoon. (2017). The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers. Journal of Tourism Sciences, 41(9), 25-39.

Kim Young Joong and Dong-Hwan Yoon. 2017, "The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers", Journal of Tourism Sciences, vol.41, no.9 pp.25-39. Available from: doi:10.17086/JTS.2017.41.9.25.39

Kim Young Joong, Dong-Hwan Yoon "The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers" Journal of Tourism Sciences 41.9 pp.25-39 (2017) : 25.

Kim Young Joong, Dong-Hwan Yoon. The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers. 2017; 41(9), 25-39. Available from: doi:10.17086/JTS.2017.41.9.25.39

Kim Young Joong and Dong-Hwan Yoon. "The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers" Journal of Tourism Sciences 41, no.9 (2017) : 25-39.doi: 10.17086/JTS.2017.41.9.25.39

Kim Young Joong; Dong-Hwan Yoon. The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers. Journal of Tourism Sciences, 41(9), 25-39. doi: 10.17086/JTS.2017.41.9.25.39

Kim Young Joong; Dong-Hwan Yoon. The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers. Journal of Tourism Sciences. 2017; 41(9) 25-39. doi: 10.17086/JTS.2017.41.9.25.39

Kim Young Joong, Dong-Hwan Yoon. The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers. 2017; 41(9), 25-39. Available from: doi:10.17086/JTS.2017.41.9.25.39

Kim Young Joong and Dong-Hwan Yoon. "The Effect of Organizational Silence on Counter-Productive Work Behavior and Turnover Intention in the Food Service Industry: Focus on the Difference Between Contract and Regular Workers" Journal of Tourism Sciences 41, no.9 (2017) : 25-39.doi: 10.17086/JTS.2017.41.9.25.39