@article{ART002382365},
author={Song Young-Min and Kang, Jun-soo},
title={The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2018},
volume={42},
number={8},
pages={85-107},
doi={10.17086/JTS.2018.42.8.85.107}
TY - JOUR
AU - Song Young-Min
AU - Kang, Jun-soo
TI - The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island
JO - Journal of Tourism Sciences
PY - 2018
VL - 42
IS - 8
PB - The Tourism Sciences Society Of Korea
SP - 85
EP - 107
SN - 1226-0533
AB - The purpose of this paper was to analyze the various types of complaints at Gangwha Island, a famous tourist site, through critical incident technique (CIT) to minimize tourists' inconvenience. The use of CIT characteristics in this study is made up of the opinions of complaints through interviews and participation observations. Therefore, this paper focused on collecting various complaints that had been expressed by tourists to Gangwha Island. Many tourists prefer this place because it has many historical relics and vibrant cultural heritage. However, contrary to their expectations, many tourists are disappointed by realizing insufficient administrative processes, a lack of information and safety management, an unreasonable rate system, sanitation problems, inadequate facilities, unkindness, and traffic congestion. Particularly, tourists disapprove of the idea that there is no chance for improvement in spite of their complaints and demands. In conclusion, Gangwha Island officials, the owners of restaurants, and facility managers should pay keen attention to the complaints made by tourists to secure positive image and brand value as a popular tourist destination.
KW - Gangwha Island;Complaint;Administrative process;Positive image
DO - 10.17086/JTS.2018.42.8.85.107
ER -
Song Young-Min and Kang, Jun-soo. (2018). The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island. Journal of Tourism Sciences, 42(8), 85-107.
Song Young-Min and Kang, Jun-soo. 2018, "The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island", Journal of Tourism Sciences, vol.42, no.8 pp.85-107. Available from: doi:10.17086/JTS.2018.42.8.85.107
Song Young-Min, Kang, Jun-soo "The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island" Journal of Tourism Sciences 42.8 pp.85-107 (2018) : 85.
Song Young-Min, Kang, Jun-soo. The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island. 2018; 42(8), 85-107. Available from: doi:10.17086/JTS.2018.42.8.85.107
Song Young-Min and Kang, Jun-soo. "The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island" Journal of Tourism Sciences 42, no.8 (2018) : 85-107.doi: 10.17086/JTS.2018.42.8.85.107
Song Young-Min; Kang, Jun-soo. The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island. Journal of Tourism Sciences, 42(8), 85-107. doi: 10.17086/JTS.2018.42.8.85.107
Song Young-Min; Kang, Jun-soo. The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island. Journal of Tourism Sciences. 2018; 42(8) 85-107. doi: 10.17086/JTS.2018.42.8.85.107
Song Young-Min, Kang, Jun-soo. The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island. 2018; 42(8), 85-107. Available from: doi:10.17086/JTS.2018.42.8.85.107
Song Young-Min and Kang, Jun-soo. "The Analysis of Types of Complaints at Local Tourist Sites Through CIT: Gangwha Island" Journal of Tourism Sciences 42, no.8 (2018) : 85-107.doi: 10.17086/JTS.2018.42.8.85.107
