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@article{ART002769777},
author={Choi, Eunah},
title={A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting},
journal={The Journal of Translation Studies},
issn={1229-795X},
year={2021},
volume={22},
number={4},
pages={191-222},
doi={10.15749/jts.2021.22.4.007}

TY - JOUR
AU - Choi, Eunah
TI - A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting
JO - The Journal of Translation Studies
PY - 2021
VL - 22
IS - 4
PB - The Korean Association for Translation Studies
SP - 191
EP - 222
SN - 1229-795X
AB - This article reports the results of a qualitative meta-synthesis of existing literature on user perspectives on community interpreting with focus on the patient experience of healthcare interpreting. A meta-ethnographic synthesis of ten peer-reviewed articles revealed key themes of accessing services, quality of services, interpreter-related aspects of service, actions and reactions of patients, and the communication dynamic. The analysis identified external and internal barriers to accessing professional interpreting services, the preferred arrangements and aspects of satisfaction/dissatisfaction, the pros and cons of using professional vs. non-professional interpreters, patient perceptions of important interpreter qualities and roles, coping strategies used by patients in the interpreter-mediated encounter, as well as issues of trust, familiarity, power and control which play a role in the communication dynamic.
KW - medical interpreting;healthcare interpreting;community interpreting;user experience;qualitative synthesis;meta-ethnography
DO - 10.15749/jts.2021.22.4.007
ER -

Choi, Eunah. (2021). A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting. The Journal of Translation Studies, 22(4), 191-222.

Choi, Eunah. 2021, "A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting", The Journal of Translation Studies, vol.22, no.4 pp.191-222. Available from: doi:10.15749/jts.2021.22.4.007

Choi, Eunah "A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting" The Journal of Translation Studies 22.4 pp.191-222 (2021) : 191.

Choi, Eunah. A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting. 2021; 22(4), 191-222. Available from: doi:10.15749/jts.2021.22.4.007

Choi, Eunah. "A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting" The Journal of Translation Studies 22, no.4 (2021) : 191-222.doi: 10.15749/jts.2021.22.4.007

Choi, Eunah. A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting. The Journal of Translation Studies, 22(4), 191-222. doi: 10.15749/jts.2021.22.4.007

Choi, Eunah. A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting. The Journal of Translation Studies. 2021; 22(4) 191-222. doi: 10.15749/jts.2021.22.4.007

Choi, Eunah. A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting. 2021; 22(4), 191-222. Available from: doi:10.15749/jts.2021.22.4.007

Choi, Eunah. "A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting" The Journal of Translation Studies 22, no.4 (2021) : 191-222.doi: 10.15749/jts.2021.22.4.007