A Study on User Satisfaction and Importance of OPAC2.0 Services in University Libraries: Focusing on Book Search Result of A and B University Libraries (대학도서관 OPAC2.0 서비스 이용자 만족도와 중요도에 관한 연구- A와 B대학도서관 도서검색결과를 중심으로 -)

Hey-Young Rhee (이혜영)

doi:10.14699/kbiblia.2017.28.1.097

A Study on User Satisfaction and Importance of OPAC2.0 Services in University Libraries: Focusing on Book Search Result of A and B University Libraries

Journal of the Korean Biblia Society for Library and Information Science
2017, 28(1), pp.97~119
DOI : 10.14699/kbiblia.2017.28.1.097
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Hey-Young Rhee ¹

¹동덕여자대학교

Accredited

ABSTRACT

This research investigated user satisfaction and importance of OPAC2.0 services in university libraries for book search result. This research analyzed OPAC2.0 services in university libraries focusing on book search result, user satisfaction with and importance in services, difference in satisfaction and importance, and grade and satisfaction. As a result of the investigation and analysis, OPAC2.0 services given the most was the service of ‘portal site linkage’. Generally, the satisfaction with OPAC2.0 services was 2.07 in average, ‘very dissatisfactory’. The service considered to be the most important was ‘service item’. The difference between satisfaction and importance showed dissatisfactory result, compared with importance in general. The grade and the general difference in satisfaction didn’t appear. On the basis of the analysis result mentioned above, with the purpose of the improvement in OPAC2.0 services focusing on book search result, it is necessary to manage users continuously by publicizing libraries concerning respective services, introducing use guide, offering a variety of services, improving quality, and offering information.

KEYWORDS

University Library, OPAC2.0 Service, Satisfaction, Importance

Citation status

* References for papers published after 2024 are currently being built.

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Journal of the Korean Biblia Society for Library and Information Science 2024 KCI Impact Factor : 1.0

A Study on User Satisfaction and Importance of OPAC2.0 Services in University Libraries: Focusing on Book Search Result of A and B University Libraries

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2024 are currently being built.

Journal of the Korean Biblia Society for Library and Information Science 2024 KCI Impact Factor : 1.0

A Study on User Satisfaction and Importance of OPAC2.0 Services in University Libraries: Focusing on Book Search Result of A and B University Libraries

ABSTRACT

KEYWORDS

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* References for papers published after 2024 are currently being built.