2004, Vol.11, No.2

Informatization Policy 2023 KCI Impact Factor : 4.08

pISSN : 1598-3498
https://journal.kci.go.kr/nia

Despite voluminous studies on knowledge utilization, the extant research provides little support for claims that particular variables affect the use of knowledge in decisive ways. This research effort has been made more complicated recently by the changing contexts of knowledge utilization. In particular, the knowledge utilization field gives remarkably little attention to the systematic accumulation of knowledge from research studies. The purpose of this study is to critically examine studies from the 1990s and to see how they cope with key issues in the field. This study specifically focuses on the question: What conceptual and empirical work has been done in the area of knowledge utilization over the past ten years? An in-depth analysis of research studies shows that the studies done in the 1990s made little conceptual and empirical advancement. In general, these studies seem to walk one step away from infancy in terms of theory building efforts and the empirical orientation of research analysis. They, however, need to improve the rigor in theory building in terms of integrating partial theories or conceptual constructs. This study also suggests a set of ways for improving the efforts of theory building.

The purpose of this paper is to examine the structure of an emerging hyperlink network among websites and the factors affecting this pattern. In order to do this, this paper employs interorganizational communication network theory and multiple methods: network analysis and survey. The interorganizational network is defined by the shared hyperlinks among the organizations' websites. Individual websites form a network with others for the purpose of strengthening their perceived credibility (trustworthiness, expertness, and safety) on the cyberspace. This paper examines the association among hyperlink network structures and the number of visitors and the perceptions of the website's credibility. These relations are examined with a sample composed of the 50 most frequently visited South Korean websites obtained from the Internet Metrix for June, 2001. The results indicate that a site's centrality in the hyperlink network is significantly related to visiting behavior and perceived website credibility.

In the last few decades, information communication technologies(ICT) have deeply affected the way that business is performed and that organizations compete. Tourism intermediaries are no exception. Traditionally electronic tourism intermediaries were supported by computerized reservation systems, global distribution systems, teletext etc.. But ICT replaced existing ePlatforms of electronic tourism intermediaries as new ePlatforms, i.e., Internet, mobile devices. Recently the growth of tourism industry's electronic commerce has dramatically increased. But a lot of tourism electronic stores are built in a very ad hoc manner and suffer from usability and maintenance problems. These problems are occurred by the fact that users' requirements are not sufficiently accepted in the development process. Scenario method enhances the expressive capability of modeling and promotes work-oriented communication among stakeholders. To solve usability and maintenance problems, we used scenario method for defining user's requirements. There are various user groups in Web sites, but main user groups are customers and Web managers. The requirements of these two user groups should be sufficiently accepted in the development process of Web-based information systems. So we identified events by the two viewpoints of customers and Web managers. Thereafter we modeled system processes by SAC(scenario activity chart). Correctness of SACs was examined by system architectures(function architecture and page architecture). Finally process operating procedures were conceptually designed through workflow.