2009, Vol.16, No.4

Informatization Policy 2023 KCI Impact Factor : 4.08

pISSN : 1598-3498
https://journal.kci.go.kr/nia

A variety of systematic evaluations have been implemented across government agencies to examine informatization policies or programs. It is, however, true that some problems have repeatedly occurred without any improvement in the process of government evaluations. It is evaluation research that tries to examine and resolve the key problems facing government evaluations. In particular, since 2000s students of public administration and affairs have put their attention to the importance of evaluation research. Despite voluminous work on informatization evaluation, there is still a fundamental question about the usefulness and validity of such a scholarly endeavor. More importantly, it is not quite clear that past studies on informatization evaluation have made any contribution to theory building in the field. Under the circumstances, this review attempts to make a systematic examination of a wide range of past studies on informatization evaluation to find a pattern of research if any. This review also suggests a few agendas for future research.

The Lee administration reshuffled the government organization in a huge scale. One of the major changes was the IT-related policy-making and implementing system. The Ministry of Information and Communication (MIC), which played a major role in promoting the IT development for the past 14 years was dismantled, and its functions were distributed four other ministries. Due to this change, there seems to be serious problems in IT policies, especially the policy coordination among different ministries. This study analyzes the newly established IT policy system, and proposes several modifications. First of all, the new IT policy system should have institutional power to exercise coordinating power over other related ministries. It should be able to exercise power and influence over the IT-related budget processes, and over the organizational conflicts among related ministries. IT-related ministries and their subordinate organizations should be operated in the form of matrix organization, which can provide enough flexibility to prevent further conflicts among ministries.

Recently, mobile devices like smartphone and netbook with wireless internet functions have been widely adopted by organizations. This research, therefore, attempts to investigate the impacts of the information systems and managerial control on mobile workers’task performance as well as the mediating effects of system satisfaction, perception of organizational justice and job satisfaction on it. Survey results show that (1) the groupware and mobile characteristics in the mobile devices have been perceived useful and satisfied by mobile workers, and such technological support after all contributes to improvement of their job performance. For now the groupware characteristics show stronger impacts on perceived usefulness and satisfaction than the mobile ones. (2) Both behavior and output control have positive impacts on mobile workers' job satisfaction and perception of organizational justice. But, behavior control characterized with frequent feedbacks to mobile workers on their task processes has much stronger impacts than output control characterized with rewards primarily focused on task outcomes. (3) Job satisfaction and organizational justice do not have impacts on the process-related productivity, such as elimination of redundant work or reduction of process cycle time. But, they shows some positive impacts on the customer-centric activities, such as increase in customer retention or better management of customer data.