2013, Vol.37, No.5

Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7

pISSN : 1226-0533 / eISSN : 2713-6388
https://journal.kci.go.kr/JTS

This study was to investigate smart-phone characteristics of travel information that may influence travel satisfaction and behavior intentions. Recently many tourists get the travel information through smart-phone, but little research has been conducted to identify which service attributes are important and influence to travel satisfaction and behavior intention. Based on literature review related to travel information and smart-phone characteristics, travel satisfaction and behavior intention, survey measurement scales were developed. From on-site survey at the five different areas in Seoul, a total of 620 survey questions were collected and analyzed in SPSS. A stratified proportion survey method was applied based on gender and age. Factor analysis provided that there are four underlying dimensions of characteristics of travel information. In oder to achieve the objective of the study, factor and multiple regression were utilized and reported in the finding section. Theoretical and practical implications were discussed in the conclusion.

The purpose of this study was to identify motivation of domestic visitors who attended the Expo 2012 Yeosu Korea and segment the Expo market using a cluster analysis based on delineated motivation factors. For this end this study conducted onsite survey for domestic visitors to the Expo during June and July 2012. The factor analysis delineated seven underlying dimensions of motivation: family togetherness, event experience, escape, novelty, cultural experience, socialization, and marine event experience. A cluster analysis identified four clustered segments for the motivation factors: passive seekers, Expo experience seekers, family togetherness & novelty seekers, and multi-purposive seekers. The results of this study indicate that there were significant differences in demographic and behavioral variables between these four segments. The findings imply that mega event mangers should develop event programs and marketing strategy based on the market segments.

The purpose of this study was to examine the relationships between attribute level performance and the overall satisfaction of inbound tourists. It was hypothesized that asymmetric and nonlinear relationship between them. For this study, total 8,677 out of 12,038 data which were collected during 2011 as inbound tourist survey was used. Regression analysis was adopted for statistical analysis. The result of analysis reveals that all 10 individual attributes of satisfaction have statistically significant impact on overall satisfaction of inbound tourists. The asymmetric and nonlinear relationships between individual attributes and overall satisfaction were analyzed. Lodging, shopping, and tourist attractions among the 10 individual attributes of satisfaction has asymmetric relationship with overall satisfaction level. All individual attribute rated positively on satisfaction level has nonlinear relationship with overall satisfaction level while only five individual attributes including lodging, FNB, shopping, tourist attractions, and tourist information service which rated negatively on satisfaction level has.