@article{ART001088117},
author={Cho, Yong-hyun and 정혜선 and 윤성철},
title={The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2006},
volume={30},
number={1},
pages={251-269}
TY - JOUR
AU - Cho, Yong-hyun
AU - 정혜선
AU - 윤성철
TI - The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention
JO - Journal of Tourism Sciences
PY - 2006
VL - 30
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 251
EP - 269
SN - 1226-0533
AB - As can be seen in expecting better service quality. travelers' needs nowadays are being diversified and qualitative. To keep market priority travel mediators tend to do their best services to the customers. However service in nature are prone to be of failure since it should be handled manually. Authors in this study probe into right ways of recovering such service failure. Empirical data were gathered from those who have ever experienced service failure during his/her travel and ever expressed their complaint to the travel company which they relied on. The result shows distributive and interaction justice influence positive effect to the satisfaction.
KW -
DO -
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ER -
Cho, Yong-hyun, 정혜선 and 윤성철. (2006). The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention. Journal of Tourism Sciences, 30(1), 251-269.
Cho, Yong-hyun, 정혜선 and 윤성철. 2006, "The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention", Journal of Tourism Sciences, vol.30, no.1 pp.251-269.
Cho, Yong-hyun, 정혜선, 윤성철 "The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention" Journal of Tourism Sciences 30.1 pp.251-269 (2006) : 251.
Cho, Yong-hyun, 정혜선, 윤성철. The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention. 2006; 30(1), 251-269.
Cho, Yong-hyun, 정혜선 and 윤성철. "The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention" Journal of Tourism Sciences 30, no.1 (2006) : 251-269.
Cho, Yong-hyun; 정혜선; 윤성철. The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention. Journal of Tourism Sciences, 30(1), 251-269.
Cho, Yong-hyun; 정혜선; 윤성철. The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention. Journal of Tourism Sciences. 2006; 30(1) 251-269.
Cho, Yong-hyun, 정혜선, 윤성철. The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention. 2006; 30(1), 251-269.
Cho, Yong-hyun, 정혜선 and 윤성철. "The Effect of Justice Recognition of Travel Mediators' Complaint Handling on Customers Satisfaction and Behavioral Intention" Journal of Tourism Sciences 30, no.1 (2006) : 251-269.
