The Influence of Organizational Effectiveness on the Perceived Justice Among Hotel Outsourcing Employees (호텔 아웃소싱근로자의 공정성 지각이 조직유효성에 미치는 영향)

Chae Sin Suk (채신석)

The Influence of Organizational Effectiveness on the Perceived Justice Among Hotel Outsourcing Employees

Journal of Tourism Sciences
Abbr : JTS
2009, 33(6), pp.319-341
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Chae Sin Suk ¹

¹인하공업전문대학

Accredited

ABSTRACT

This study investigates the effects of distributional, procedural, and interactional justice as they were perceived by outsourcing employees of super deluxe hotels. Data were collected from twelve five star hotels in Seoul. A total of 332 surveys were received, representing a 92% response rate. The results of empirical analysis show that procedural and interactional justice have a significant effect on job satisfaction and organizational committment, even though. distributional justice does not impact on them. In addition, distributional and interactional justice have a significant influence on customer orientation and organizational citizen behavior, while procedural justice does not make a significant impact on them. Finally, Job satisfaction and organizational commitment have a significant impact on customer orientation and organizational citizen behavior.

KEYWORDS

Outsourcing employees, Organizational justice, Job satisfaction, commitment, Customer orientation, Organizational citizen behavior

Citation status

* References for papers published after 2023 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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