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@article{ART001426500},
author={Yoo Yang Ho and 강상묵},
title={The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2010},
volume={34},
number={1},
pages={341-361}

TY - JOUR
AU - Yoo Yang Ho
AU - 강상묵
TI - The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes
JO - Journal of Tourism Sciences
PY - 2010
VL - 34
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 341
EP - 361
SN - 1226-0533
AB - This study investigates the moderating roles of social support (support of supervisors or co-workers) and self-efficacy in the relationship between emotional dissonance and job-related attitudes. Data were collected from 260 hotel employees of 9 five star hotels in Seoul in 2009. Results show that hotel employees' emotional dissonance impacts on their job-related attitudes. It also indicates that the social support and self-efficacy they perceive play the moderating roles in the relationship between their emotional dissonance and job-related attitudes. This suggests that the support of supervisors and co-workers would reduce the hotel employees' emotional dissonance in their process of service. It also proposes that those employees who have high self-efficacy might reduce their emotional dissonance.
KW - Emotional dissonance;Social support;Self-efficacy;Job-related attitudes
DO -
UR -
ER -

Yoo Yang Ho and 강상묵. (2010). The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes. Journal of Tourism Sciences, 34(1), 341-361.

Yoo Yang Ho and 강상묵. 2010, "The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes", Journal of Tourism Sciences, vol.34, no.1 pp.341-361.

Yoo Yang Ho, 강상묵 "The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes" Journal of Tourism Sciences 34.1 pp.341-361 (2010) : 341.

Yoo Yang Ho, 강상묵. The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes. 2010; 34(1), 341-361.

Yoo Yang Ho and 강상묵. "The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes" Journal of Tourism Sciences 34, no.1 (2010) : 341-361.

Yoo Yang Ho; 강상묵. The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes. Journal of Tourism Sciences, 34(1), 341-361.

Yoo Yang Ho; 강상묵. The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes. Journal of Tourism Sciences. 2010; 34(1) 341-361.

Yoo Yang Ho, 강상묵. The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes. 2010; 34(1), 341-361.

Yoo Yang Ho and 강상묵. "The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes" Journal of Tourism Sciences 34, no.1 (2010) : 341-361.