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The Impacts of Job Insecurity, Job Stress and Organizational Commitment on Turnover Intention of Commercial and Institutional Foodservice Employees

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2011, 35(8), pp.209-228
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

이정탁 1 신보경 2 Kim Hyeon Cheol 3

1중앙대학교 일반대학원
2중앙대학교 교육대학원
3중앙대학교

Accredited

ABSTRACT

This study aimed to examine the impacts of food service employees' perception on job insecurity on their job stress, organization commitment, and turnover intention. Based on previous study, a structural model, which shows a causal relationship among the five theoretical constructs, was developed. The samples for this study were collected from the kitchen crews of the outsourced school cafeterias in Seoul and Gyeonggi region, as well as the kitchen crews from the commercial dinners in the same area. Results showed the respondents level of perception on the job insecurity was positively associated with their job stress, while it was negatively associated with their organization commitment. Results also indicated that the respondent's level of job stress positively impacted on the turn over intention, while their level of organization commitment was negatively related to turnover intention. Results from this study suggest that in order to reduce the intent of food service employees turnover, it would be required to minimize the adverse effects of the insecurity of employment in the management of human resources.

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