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Comparative Analysis on Selection Attributes of Dealers Depending on Flight Ticket Distribution Channel Alteration and Travel Behavior

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2011, 35(8), pp.345-365
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

이경인 1 Yoon Ji-Hwan 2

1경희대학교 관광대학원
2경희대학교

Accredited

ABSTRACT

The intense competitive environment which appeared after the eased regulations of the aviation industry made airlines to seek for a method to reduce the flight distribution cost. As a result, the airline industry has changed its major sales distribution channel to a direct sales through one's web site instead of previous indirect sales through travel agency in order to arrange long-term relationships with consumers. This study devised a counter plan for travel agencies by recognizing changes in flight distribution channel and important characteristics that consumers consider when they buy flight tickets. Frequency analysis, factor analysis, t-test, and ANOVA test were performed using 1,730 valid samples that were collected by web pages of travel agencies. The result of this study showed that consumers recognized portal sites as more important distribution channel than travel agencies when they bought flight tickets, while they recognized travel agencies before airline companies for flight ticket dealers. Results from this study suggest that strengthened specialty of travel agencies is needed to differentiate from online portal sites.

Citation status

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