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The Effect of Satisfaction of Internal Communication in Hotel Organization on Knowledge Management and Job Satisfaction: Focused on Luxury Hotel

Bong, Mi Hee 1 이지현 1 seo wonseok 1

1경희대학교

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ABSTRACT

The purpose of this study is to define the relationship between communication, knowledge management, job satisfaction in the hotel organization through an empirical study of knowledge management. A proposed model was tested by the technique of structural equation modeling using survey data from the employees in a five-star hotel organization. The results revealed that only horizontal communication satisfaction effects had a positive influence on knowledge management. And it was approved the effect of communication on knowledge management and job satisfaction.

Citation status

* References for papers published after 2022 are currently being built.