@article{ART002593136},
author={Hong, Min-Jung},
title={Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2020},
volume={44},
number={4},
pages={169-189},
doi={10.17086/JTS.2020.44.4.169.189}
TY - JOUR
AU - Hong, Min-Jung
TI - Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory
JO - Journal of Tourism Sciences
PY - 2020
VL - 44
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 169
EP - 189
SN - 1226-0533
AB - This study explored the role of group cohesiveness and psychological distance with tour guides in the relationship between customer interactions and conformity intention with other customers’ complaints in a travel group. Surveys were administered to Korean travelers who have experience in overseas package tours. A total of 276 valid responses were collected and analyzed using PROCESS path modeling. The results showed direct and indirect interactions between customers have a direct influence on group cohesiveness, and group cohesiveness also has a direct influence on conformity intention. On the other hand, only direct interactions between customers directly affect conformity intention with other customers’ complaints, and the verification of the mediating effect of group cohesiveness showed that both direct and indirect interactions between customers had an indirect effect on conformity intention by fully mediating group cohesiveness. Finally, the psychological distance with the tour guide was shown to moderate indirect effect of direct interaction between customers on conformity intention by mediating group cohesiveness. The results of this study demonstrate that group cohesiveness and psychological distance with tour guides are critical variables to the group behavior through social interaction among travel group members, suggesting that travel enterprises must consider the role of tour guide in terms of customer cohesion and customer relationship in the travel group.
KW - Travel service encounter;Social influence;Conformity;Group cohesiveness;Psychological distance
DO - 10.17086/JTS.2020.44.4.169.189
ER -
Hong, Min-Jung. (2020). Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory. Journal of Tourism Sciences, 44(4), 169-189.
Hong, Min-Jung. 2020, "Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory", Journal of Tourism Sciences, vol.44, no.4 pp.169-189. Available from: doi:10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung "Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory" Journal of Tourism Sciences 44.4 pp.169-189 (2020) : 169.
Hong, Min-Jung. Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory. 2020; 44(4), 169-189. Available from: doi:10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung. "Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory" Journal of Tourism Sciences 44, no.4 (2020) : 169-189.doi: 10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung. Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory. Journal of Tourism Sciences, 44(4), 169-189. doi: 10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung. Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory. Journal of Tourism Sciences. 2020; 44(4) 169-189. doi: 10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung. Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory. 2020; 44(4), 169-189. Available from: doi:10.17086/JTS.2020.44.4.169.189
Hong, Min-Jung. "Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory" Journal of Tourism Sciences 44, no.4 (2020) : 169-189.doi: 10.17086/JTS.2020.44.4.169.189