Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
Interpersonal Social Influence in the Group of Travel Service Encounter : The Moderated Mediation of Group Cohesiveness and Psychological Distance Using Conformity Theory
- Journal of Tourism Sciences
- Abbr : JTS
- 2020, 44(4), pp.169-189
- DOI : 10.17086/JTS.2020.44.4.169.189
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
- Received : March 11, 2020
- Accepted : April 21, 2020
- Published : June 1, 2020
1우송정보대학
Excellent Accredited
ABSTRACT
This study explored the role of group cohesiveness and psychological distance with tour guides in the relationship between customer interactions and conformity intention with other customers’ complaints in a travel group. Surveys were administered to Korean travelers who have experience in overseas package tours. A total of 276 valid responses were collected and analyzed using PROCESS path modeling. The results showed direct and indirect interactions between customers have a direct influence on group cohesiveness, and group cohesiveness also has a direct influence on conformity intention. On the other hand, only direct interactions between customers directly affect conformity intention with other customers’ complaints, and the verification of the mediating effect of group cohesiveness showed that both direct and indirect interactions between customers had an indirect effect on conformity intention by fully mediating group cohesiveness. Finally, the psychological distance with the tour guide was shown to moderate indirect effect of direct interaction between customers on conformity intention by mediating group cohesiveness. The results of this study demonstrate that group cohesiveness and psychological distance with tour guides are critical variables to the group behavior through social interaction among travel group members, suggesting that travel enterprises must consider the role of tour guide in terms of customer cohesion and customer relationship in the travel group.
Statistics
-
525 Viewed
-
1 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
강명수
/ 2014
/
An Analysis of the Preference Characteristics of Air Overseas Travel Type by Segment Groups
/ 한국항공경영학회지
/ 한국항공경영학회
12(6)
: 77~93
[journal]
권점옥
/ 2011
/
Exploring Effects of the Pattern of a Travel Companion on a Difference in Expectation and Satisfaction and Behavioral Intention to Tourism Destination: For Nami Island
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
20(6)
: 167~188
[journal]
김명수
/ 2002
/
스포츠집단의 응집력
/ 코칭능력개발지
/ 한국코칭능력개발원
4(2)
: 50~61
[thesis]
김종대
/ 2018
/ 네트워크 거리 효과의 준모수적 추정
/ 석사
/ 서울대학교
[journal]
김종훈
/ 2017
/
Cognitive Evaluation of Package Tourism Products and Customer Satisfaction: Controlling on the Motivation of Tourists
/ 관광연구
/ 대한관광경영학회
32(2)
: 225~248
[journal]
박혜미
/ 2018
/
The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors
/ 관광학연구
/ 한국관광학회
42(5)
: 171~191
[journal]
신홍임
/ 2017
/
Psychological distance, group norm and decision making
/ 한국심리학회지: 사회및성격
/ 한국사회및성격심리학회
31(4)
: 103~123
[journal]
이창복
/ 2018
/
A Study on the Selection Attributes of Travel Products with the Application Three-Factor Model
/ 관광레저연구
/ (사)한국관광레저학회
30(2)
: 231~250
[journal]
이희정
/ 2012
/
Qualitative Research on Factors Affecting Tourists Psychic Distancetowards a Destination
/ 관광학연구
/ 한국관광학회
36(10)
: 105~124
[journal]
조긍호
/ 2001
/ 문화성향과 동조행동
/ 한국심리학회지: 사회 및 성격
15(1)
: 139~165
[report]
한국문화관광연구원
/ 2019
/ 2018 국민여행조사
[journal]
홍민정
/ 2020
/
The influence of travel companions' likeability perception on travel conflict and satisfaction: travel companion type as a moderating variable
/ 호텔관광연구
/ 한국호텔관광학회
22(1)
: 57~74
[journal]
홍민정
/ 2013
/
The Influence of Customer-to-Customer Interaction and Customer Homogeneity on Customer Satisfaction in Tourism Service:in Terms of Moderating Effect of Service Provider's Arbitration
/ 관광학연구
/ 한국관광학회
37(4)
: 233~256
[journal]
Arnould, E. J.
/ 1993
/ River magic : Extraordinary experience and the extended service encounter
/ Journal of Consumer Research
20(1)
: 24~45
[journal]
Asch, S. E.
/ 1956
/ Studies of independence and conformity : I. A minority of one against a unanimous majority
/ Psychological Monographs : General and Applied
70(9)
: 1~70
[journal]
Ashton-James, C. E.
/ 2009
/ Social cues for creativity : The impact of behavioral mimicry on convergent and divergent thinking
/ Journal of Experimental Social Psychology
45(4)
: 1036~1040
[journal]
Cialdini, R. B.
/ 2004
/ Social influence : Compliance and conformity
/ Annual Review of Psychology
55
: 591~621
[journal]
Crano, W. D.
/ 1997
/ The context/comparison model of social influence : Mechanisms, structure, and linkages that underlie indirect attitude change
/ European Review of Social Psychology
8(1)
: 175~202
[journal]
Carron, A. V.
/ 1982
/ Cohesiveness in sport groups : Interpretations and considerations
/ Journal of Sport Psychology
4(2)
: 123~138
[journal]
Deutsch, M.
/ 1955
/ A study of normative and informational social influences upon individual judgment
/ The Journal of Abnormal and Social Psychology
51(3)
: 629~
[journal]
De Vries, N. K.
/ 1996
/ Majority and minority influence : A dual role interpretation
/ European Review of Social Psychology
7(1)
: 145~172
[journal]
Doms, M.
/ 1980
/ Majority influence, minority influence and conversion behavior : A replication
/ Journal of Experimental Social Psychology
16(3)
: 283~292
[journal]
Downing, J.
/ 1958
/ Cohesiveness, perception, and values
/ Human Relations
11(2)
: 157~166
[book]
Festinger, L.
/ 1950
/ Social pressures in informal groups: A study of human factors in housing
/ Stanford University Press
[journal]
Granovetter, M. S.
/ 1973
/ The strength of weak ties
/ American Journal of Sociology
78(6)
: 1360~1380
[book]
Grove, S. J.
/ 1983
/ Emerging Perspectives on Services Marketing
: 45~49
[journal]
Grove, S. J.
/ 1997
/ The impact of other customers on service experiences : A critical incident examination of"getting along"
/ Journal of Retailing
73(1)
: 63~85
[journal]
Harun, M. Z. M. B.
/ 2012
/ The relationship between group cohesiveness and performance : An empirical study of cooperatives movement in Malaysia
/ International Journal of Cooperative Studies
1(1)
: 15~20
[book]
Hayes, A. F.
/ 2017
/ Introduction to mediation, moderation, and conditional process analysis: A regression-based approach
/ Guilford Publications
[journal]
Henderson, M. D.
/ 2009
/ Psychological distance and group judgments : The effect of physical distance on beliefs about common goals
/ Personality and Social Psychology Bulletin
35(10)
: 1330~1341
[journal]
Hogg, M. A.
/ 1985
/ Interpersonal attraction, social identification and psychological group formation
/ European Journal of Social Psychology
15(1)
: 51~66
[journal]
Hui, M. K.
/ 1991
/ Perceived control and the effects of crowding and consumer choice on the service experience
/ Journal of Consumer Research
18(2)
: 174~184
[journal]
Karau, S. J.
/ 1998
/ Group cohesiveness and social loafing: Effects of a social interaction manipulation on individual motivation within groups
/ Group Dynamics: Theory, Research, and Practice
2(3)
: 185~
[journal]
Kim, H. S.
/ 2016
/ The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
/ Journal of Services Marketing
30(4)
: 384~397
[journal]
Ledgerwood, A.
/ 2012
/ The social side of abstraction : Psychological distance enhances conformity to group norms
/ Psychological Science
23(8)
: 907~913
[journal]
Liberman, N.
/ 1998
/ The role of feasibility and desirability considerations in near and distant future decisions : A test of temporal construal theory
/ Journal of Personality and Social Psychology
75(1)
: 5~18
[book]
Liberman, N.
/ 2007
/ Social psychology: Handbook of basic principles
/ The Guilford Press
: 353~381
[journal]
Liviatan, I.
/ 2008
/ Interpersonal similarity as a social distance dimension : Implications for perception of others’ actions
/ Journal of Experimental Social Psychology
44(5)
: 1256~1269
[journal]
Lott, A. J.
/ 1965
/ Group cohesiveness as interpersonal attraction : A review of relationships with antecedent and consequent variables
/ Psychological Bulletin
64(4)
: 259~309
[journal]
Martin, C. L.
/ 2016
/ Retrospective : Compatibility management : Customer-to-customer relationships in service environments
/ Journal of Services Marketing
31(1)
: 11~15
[journal]
Martin, C.
/ 1989
/ Compatibility management : Customer‐to‐customer relationships in service environments
/ Journal of Services Marketing
3(3)
: 5~15
[journal]
Moore, R.
/ 2005
/ The impact of customer‐to‐customer interactions in a high personal contact service setting
/ Journal of Services Marketing
19(7)
: 482~491
[journal]
Moscovici, S.
/ 1976
/ Studies in social influence III : Majority versus minority influence in a group
/ European Journal of Social Psychology
6(2)
: 149~174
[journal]
O’Reilly III, C. A.
/ 1985
/ The impact of normative social influence and cohesiveness on task perceptions and attitudes : A social information processing approach
/ Journal of Occupational Psychology
58(3)
: 193~206
[journal]
Podsakoff, P. M.
/ 1994
/ An examination of the psychometric properties and nomological validity of some revised and reduced substitutes for leadership scales
/ Journal of Applied Psychology
79(5)
: 702~
[journal]
Sakurai, M. M.
/ 1975
/ Small group cohesiveness and detrimental conformity
/ Sociometry
: 340~357
[journal]
Sherif, M.
/ 1935
/ A study of some social factors in perception
/ Archives of Psychology(Columbia University)
187
: 60~
[journal]
Trope, Y.
/ 2010
/ Construallevel theory of psychological distance
/ Psychological Review
117(2)
: 440~463
[journal]
Tsaur, S. H.
/ 2019
/ Exploring tour member misbehavior in group package tours
/ Tourism Management
71
: 34~43
[journal]
You, P. S.
/ 2019
/ Travel agent’s tour selection and sightseeing bus schedule for group package tour planning
/ Tourism Economics
: 1~23
[journal]
Wang, K. C.
/ 2007
/ GPTCCC : An instrument for measuring group package tour service
/ Tourism Management
28(2)
: 361~376