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A Study on User-Library Relationship with the Library Curation Service

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2020, 31(1), pp.137-162
  • DOI : 10.14699/kbiblia.2020.31.1.137
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 13, 2020
  • Accepted : March 4, 2020
  • Published : March 30, 2020

Woojung Kwak 1 Younghee Noh 2

1건국대학교 GLOCAL(글로컬)캠퍼스 지식콘텐츠연구소
2건국대학교

Accredited

ABSTRACT

As the core task was selected in the 3rd Comprehensive Library Advancement Plan, ‘Reinforcement of programs and services to strengthen future citizens’ capacity required in the Fourth Industrial Revolution’, the customized curation service of the library using artificial intelligence technology has recently been in the spotlight. The purpose of this study is to find out how the customized curation service affects the relationship between the library and the user. As a result, the library curation service was proved to have a statistically significant effect on user satisfaction and reliability. Satisfaction and reliability were also found to have a positive effect on library revisit, word of mouth intention, increased use, and new service intention. The results of this study can be used as basic data for the development and the operation of customized curation services based on user demand surveys, and could further contribute to enhancing the status of public libraries in Korea by mproving the competitiveness of libraries in the future society.

Citation status

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